SUMMARY:
Desktop EUC Consultants (REDHOUSE VILLAGE - EASTERN CAPE)
POSITION INFO:
We are looking for a motivated and customer focused Desktop EUC Consultant to join our team. The ideal candidate will have strong technical troubleshooting skills, desktop support experience, and a passion for delivering excellent end-user support.
Key Responsibilities
- Provide desktop and end-user computing (EUC) support to users.
- Troubleshoot and resolve hardware, software, and connectivity issues.
- Manage and support desktops, laptops, peripherals, and related technologies.
- Respond to and resolve helpdesk incidents and service requests.
- Escalate complex issues where necessary and follow through to resolution.
- Deliver excellent customer service and maintain positive user relationships.
- Assist with system installations, configurations, and upgrades.
Minimum Requirements
- Minimum 2 years'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' experience in a Desktop Support or EUC Support role.
- Proven Helpdesk experience.
- Strong troubleshooting and problem-solving skills.
- Experience supporting Windows desktop environments and end-user devices.
- Knowledge of desktop support processes and best practices.
- Good understanding of hardware, software, and peripheral support.
Key Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work independently and as part of a team.
- Attention to detail and a proactive approach to problem solving.
- Professional attitude and willingness to learn.
