Desktop EUC Consultants (REDHOUSE VILLAGE - EASTERN CAPE)

SUMMARY:
Desktop EUC Consultants (REDHOUSE VILLAGE - EASTERN CAPE)

POSITION INFO:

We are looking for a motivated and customer focused Desktop EUC Consultant to join our team. The ideal candidate will have strong technical troubleshooting skills, desktop support experience, and a passion for delivering excellent end-user support.

Key Responsibilities

• Provide desktop and end-user computing (EUC) support to users.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Manage and support desktops, laptops, peripherals, and related technologies.
• Respond to and resolve helpdesk incidents and service requests.
• Escalate complex issues where necessary and follow through to resolution.
• Deliver excellent customer service and maintain positive user relationships.
• Assist with system installations, configurations, and upgrades.

Minimum Requirements

• Minimum 2 years'''''''''''''''' experience in a Desktop Support or EUC Support role.
• Proven Helpdesk experience.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows desktop environments and end-user devices.
• Knowledge of desktop support processes and best practices.
• Good understanding of hardware, software, and peripheral support.

Key Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work independently and as part of a team.
• Attention to detail and a proactive approach to problem solving.
• Professional attitude and willingness to learn.