• Answering phones and addressing queries
• Booking patients in diary
• Fitting-in emergency patients when diary is full
• Handling lab intake and booking in patients for lab
• Warmly welcoming patients on arrival
• Ensuring all documents and info sheets have been completed/signed
• Taking payments
Admin
• Compiling and sending out invoices
• Compiling quotes
• Updating transactions onto Smartsheet
• Reconciliation of Smartsheet
• Ensuring all patient documents and info sheets have been uploaded onto Smartsheet
• Ordering materials for practice and creditor reconciliation
• Logging all new patients onto SoluMed
• Filing patient information
Communication
• Checking if patient has sufficient medical-aid funds available (notifying them in advance of appointment, if not)
• Following up with patients who have not paid
• Responding to queries on WhatsApp and email
• Confirming appointment in advance
• Sending out links and directions to new patients
• Sending out reminders for appointments booked and regular check-ups
• Booking/arranging theatre, where applicable
Ad-hoc
• Arranging for general maintenance and repairs to practice equipment
