Dental Medical Receptionist

•             Answering phones and addressing queries

•             Booking patients in diary

•             Fitting-in emergency patients when diary is full

•             Handling lab intake and booking in patients for lab

•             Warmly welcoming patients on arrival

•             Ensuring all documents and info sheets have been completed/signed

•             Taking payments

Admin

•             Compiling and sending out invoices

•             Compiling quotes

•             Updating transactions onto Smartsheet

•             Reconciliation of Smartsheet

•             Ensuring all patient documents and info sheets have been uploaded onto Smartsheet

•             Ordering materials for practice and creditor reconciliation

•             Logging all new patients onto SoluMed

•             Filing patient information

Communication

•             Checking if patient has sufficient medical-aid funds available (notifying them in advance of appointment, if not)

•             Following up with patients who have not paid

•             Responding to queries on WhatsApp and email

•             Confirming appointment in advance

•             Sending out links and directions to new patients

•             Sending out reminders for appointments booked and regular check-ups

•             Booking/arranging theatre, where applicable

Ad-hoc

•             Arranging for general maintenance and repairs to practice equipment