Debtors Supervisor

SUMMARY:
Working Hours: Monday – Friday, 08:00 – 17:00
Target Start Date: 1 September 2026
 
Job Overview:
Our client is seeking a results-driven and experienced Debtors Supervisor to lead and support a team of 5 Debtors Clerks. The successful candidate will be responsible for driving team performance, maintaining service standards, managing escalations and ensuring effective and ethical debtors and collections processes.
The ideal candidate will have strong leadership and analytical skills, be decisive and results-driven, and demonstrate the ability to motivate and develop a team in a fast-paced, target-driven environment.
The role will also involve managing customer and medical aid accounts, monitoring performance against KPIs, supporting complex customer cases and contributing to ongoing operational improvements.
 
Team Structure: The successful candidate will supervise a team of 5 Debtors Clerks and take responsibility for the effective management and collection of a substantial debtors book.

POSITION INFO:
Minimum Requirements

• Grade 12 / Matric essential.
• 3+ years' experience in a Debtors Clerk role.
• Previous experience in a supervisory, team leadership or mentoring capacity.
• Proven ability to lead, motivate and manage a team.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• High emotional intelligence and leadership maturity.
• Strong attention to detail and ability to work accurately under pressure.
• Results-driven, persistent and trustworthy.
• Proficiency in Microsoft Office.
• Experience within the healthcare industry will be advantageous.
• Familiarity with medical aid claims and reimbursements will be advantageous.
• Experience working on Allegra will be advantageous.
• A Certificate or Diploma in Accounting will be advantageous.

• Lead, motivate and support a team of five Debtors Clerks.
• Monitor daily team performance and ensure individual and departmental KPIs and service standards are achieved.
• Coach and develop team members through regular feedback, call listening, performance discussions and reviews.
• Conduct regular team meetings and one-on-one sessions.
• Assist with escalations, complex customer queries and vulnerable customer cases.
• Monitor and analyse performance data to identify trends, gaps and opportunities for improvement.
• Manage customer and medical aid accounts.
• Submit, monitor and follow up on medical aid claims and reimbursements.
• Ensure debtors and collections activities comply with applicable regulatory requirements and company policies.
• Drive fair, ethical and professional collections practices.
• Provide regular performance and operational feedback to senior management.
• Collaborate with senior management on strategy, reporting and continuous improvement initiatives.
• Support the development of a positive, accountable and high-performance team culture.
• Ensure the effective collection and management of the company's debtor’s book.