Debtors Supervisor

SUMMARY:
Ready to make your mark in debtors management?

POSITION INFO:
Join my client as a Debtors Supervisor and be at the forefront of ensuring timely payments, maintaining strong client relationships, and fostering a high-performing work environment.

This role is based in Bryanston, Johannesburg North.

Responsibilities:
Processes and Procedures:

• Ensure timely delivery of documents to clients.
• Verify that all necessary supporting documents are attached according to client specifications.
• Promptly allocate all payments.
• Oversee team processes to ensure compliance with established procedures.

• Maintain open and effective communication with both internal and external clients to cultivate strong relationships.

• Participate in client meetings at their premises.
• Conduct regular meetings with clients alongside the CGM, Debtors Controller, and Debtors Supervisor.

• Ensure clients adhere to agreed-upon payment terms.
• Regularly review age analysis reports to monitor outstanding balances.

• Resolve client queries within a 24-hour timeframe.

• Efficiently manage the team.
• Conduct staff appraisals and develop Performance Development Plans for under performing staff.
• Assist in the recruitment, selection, and appointment of new staff members.
• Ensure timely submission of required forms to Payroll and HR.
• Provide training and development opportunities for staff.
• Delegate tasks effectively and provide guidance as needed.
• Ensure staff awareness of the Code of Conduct and Company policies.
• Drive initiatives aimed at reducing costs.
• Facilitate smooth handover processes during staff transitions.
• Conduct monthly one-on-one meetings and team meetings to address any issues.
• Maintain a tidy work area and adhere to office protocols.

• Redirect emails as necessary.
• Ensure adherence to job descriptions.
• Promote company vision and programs.
• Perform quality control checks on documents and financial statements.
• Assist with manual processing of transactions and journal entries.
• Minimize financial risks and provide appropriate advice to clients.
• Assist with ad-hoc tasks assigned by the manager.
• Report any irregularities and assist colleagues when needed.
• Dispute fraudulent charges with relevant card companies within specified timelines.
• Monitor internal controls and promptly report any identified risks to management.

• Bachelor’s degree in Finance, Accounting, or a related field (preferred).
• 3 years proven experience in debtors management or a similar role.
• Thorough understanding of financial processes and procedures.