Debtors Liaison Officer

Recruiter:

Telebest

Job Ref:

JBO001166/Angie

Date posted:

Friday, February 18, 2022

Location:

PTA - North, South Africa

SUMMARY:
Our client in the consultancy sector, has an opportunity available for a Debtors Liaison Officer to be based in the Bryanston area.

JOB DESCRIPTION:

Requirements:

Grade 12 senior certificate required.
A tertiary qualification in business, finance or law would be an advantage.
A minimum of 2 years work experience in either a call centre or collections environment required.
Registration with the Council of Debt Collectors would be an advantage.
Experience with Excalibur and Swordfish debt collection software would be an advantage.
Above average data entry and typing abilities.
MS Word and Excel up to intermediate level

KPAs:

Responsible for managing incoming and outgoing calls within the division.
Handle day-to-day administration of arrear levy claims.
Ensure regular contact with appropriate parties for outstanding documentation to process arrear levy claims.
Keep a comprehensive record of all calls and/or conversations on the debt collection software.
Pro-actively escalate all urgent issues and/or queries to the Collections Manager.
Assist debtors by answering inquiries and questions with confidence, handling complaints, troubleshooting problems and providing information.
Summarise and confirm payment arrangement with debtors and reiterate legal collections process.
Arrange for debt repayment or establish repayment schedules based on debtors' financial situation.
Confirm right party contact.
Probe and determine reasons for non-payment and update the system accordingly.
Negotiate payment arrangement with debtors within set mandates.
Educate debtors on legal collections process and result of non-payment.
Capture notes on important information and payment arrangement with debtors on the debtors system.

Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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