Debtors Controller

SUMMARY:
A well-established courier and logistics environment based in Polokwane requires an experienced Debtors Controller to manage and maintain the full debtor’s function with accuracy and efficiency. The successful candidate will play a key role in ensuring timely collections, accurate allocations, and strong customer account management within a fast-paced operational setting.
 
This role requires strong attention to detail, excellent communication skills, and the ability to perform under pressure while maintaining a high level of accuracy and professionalism.

Job Purpose:
To effectively manage the debtor’s book by ensuring accurate invoicing, allocation of payments, resolution of queries, and timely collection of outstanding balances in line with company policies and agreed payment terms.

POSITION INFO:
REQUIREMENTS
Minimum education (essential):

• National Senior Certificate

• Minimum 5 years’ experience in a courier/logistics debtors’ environment
  
  

• Debtors control / accounts receivable experience
• Invoice and credit note processing
• Customer account reconciliation and statement preparation
• Handling of debtor queries and collections follow-ups
• Allocation of payments (cash, EFT, card, cheque)

• MS Office (Advanced Excel and Word)
• Parcel Perfect (advantageous)
  
  

• Process invoices and credit notes accurately
• Ensure correct allocation of payments to debtor accounts
• Maintain up-to-date customer account records
• Manage daily debtor transactions

• Reconcile debtor accounts and ensure accuracy of balances
• Monitor control accounts and resolve discrepancies
• Maintain allocated debtors book integrity
• Investigate and resolve unallocated deposits

• Follow up on outstanding payments timeously
• Liaise with customers regarding overdue accounts
• Escalate non-payment cases for collection action
• Maintain strong customer service relationships

• Prepare and distribute monthly customer statements
• Maintain accurate debtor reports
• Provide management with updates on overdue accounts
• Ensure reporting deadlines are met

• Resolve invoice and payment-related queries
• Support internal departments with debtor-related information
• Ensure efficient handling of customer disputes
• Maintain thorough documentation of all interactions