Debtors / Collection Clerk

SUMMARY:
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POSITION INFO:

A well-established service provider to major insurance companies is seeking an experienced Debtors Clerk to join their finance team in Centurion.
The company provides emergency support services linked to insurance claims, including burst geysers, roadside assistance, storm damage, plumbing repairs, and other urgent repair-related services.
The business acts as a link between the client, insurer, and service providers, coordinating repairs and claim-related transactions.
This is a high-volume debtor’s role, with the company currently handling approximately 4,000 transactions per month. The ideal candidate must be accurate, organised, deadline-driven, and comfortable working in a fast-paced environment.

Duties & Responsibilities

• Manage high-volume debtors processing and account reconciliations.
• Process and allocate payments accurately.
• Follow up on outstanding payments and resolve debtor queries within 48 hours to avoid delays with cash inflows.
• Reconcile insurer, client, and service provider accounts.
• Assist with monthly statements and reporting.
• Liaise with internal claims, operations, and finance teams.
• Communicate with insurers and service providers regarding account-related queries.
• Ensure all transactions are captured accurately and timeously.
• Maintain debtor records and supporting documentation.
• Assist with month-end debtors processes.
• Identify, escalate and assist with resolving problem accounts or discrepancies to Team leader and Managers in relevant departments.
• Maintain and update inhouse claim system on all aspects relating to the invoices and debtors’ collection process.
• Maintain the cancelled and closed Dashboard and ensure there are no tasks that are unattended to that has been allocated to invoice insurer.
• Always maintain excellent client relationships by appropriate and courteous communication with clients as well as other departments within the company.
• Maintain the customer on SAGE Evolution, by amending details where require.

Desired Experience & Qualification

• Previous experience as a Debtors Clerk or in a similar finance/admin role.
• Experience in a high-volume transaction environment is essential.
• Insurance industry experience would be highly advantageous.
• Experience dealing with claims, insurers, or service providers would be beneficial.
• Strong reconciliation skills.
• Good Excel skills.
• Excellent attention to detail.
• Strong communication and follow-up skills.
• Ability to work under pressure and meet deadlines.
• Must be organised, accurate, and able to manage large volumes of work.

Advantagrous Experince:

• Previous experience in the insurance industry.
• Experience dealing with insurance claims, insurers, clients, or service providers.
• Experience in emergency services, roadside assistance, plumbing, repairs, or maintenance-related industries.
• Experience working on Sage Evolution.
• Experience working on an accounting system.
• Tertiary studies in finance, accounting, bookkeeping, or a related field.
• Experience gained in an accounting practice would also be considered beneficial.
• Experience handling high transaction volumes, ideally 1,000+ transactions per month

Package & Remuneration

R20 000 to R30 000 CTC p/m (depending on experience and qualifications)