SUMMARY:
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POSITION INFO:
Key Responsibilities:
- Download and reconcile monthly debtors reports; manage all outstanding accounts.
- Contact tenants with outstanding balances via phone, email, SMS, WhatsApp, and other channels.
- Update clients with comprehensive feedback and actionable recommendations regarding outstanding accounts.
- Implement and monitor payment arrangements, due dates, and follow-ups.
- Maintain tracking systems for payment arrangements and collections.
- Issue letters of demand and manage notices for expiring letters.
- Follow up on accounts handed over to external tracing or debt collection agencies.
- Ensure accuracy in tenant statements, incoming payments, and account reconciliations.
- Update credit bureau profiles as required.
- Compile monthly invoices for collection fees and manage payment processing.
- Provide weekly and monthly reports on accounts and collection progress.
- Handle ad-hoc administrative tasks and participate in after-hours standby on a rotational basis.
Requirements & Expectations:
- Ability to manage a large workload under pressure while maintaining accuracy and attention to detail.
- Proactive approach: anticipate needs, follow up before being prompted, and manage deadlines independently.
- Strong communication and interpersonal skills, with the confidence to ask difficult questions and handle sensitive situations respectfully.
- Analytical skills to review tenant accounts, assess payment histories, and provide sound recommendations to clients.
- Ability to collaborate effectively with internal departments to ensure efficient service delivery.
- Professionalism in all client interactions; no slang, shouting, or unprofessional behavior.
- Willingness to continually develop skills through training and legal courses relevant to the role.
- Ability to work independently, remain calm under pressure, and contribute positively to a team environment.
- Confidence in presenting products and solutions to clients.
- Flexibility and dedication to “going the extra mile” to achieve results.
Ideal Candidate Profile:
- Experienced in managing debtors or tenant accounts in a high-volume environment.
- Comfortable managing multiple accounts, tenants, and client communications simultaneously.
- Detail-oriented, organized, and deadline-driven.
- Strong problem-solving and decision-making skills.
Should you wish to apply, please kindly email your CV through to Stacey Green at
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days, please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
