Debtors & Creditors Clerk

SUMMARY:
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POSITION INFO:

KEY RESPONSIBILITIES

Client & Stakeholder Communication

• Communicate professionally and effectively with clients regarding outstanding requirements and the progress of matters.

• Liaise with key stakeholders, including clients, agents and attorneys.

• Follow up on outstanding information and documentation.

• Provide regular updates and feedback to relevant parties.

• Maintain professional and constructive relationships with internal and external stakeholders.

Documentation & Matter Administration

• Obtain, review and verify all required documentation.

• Ensure documentation received is complete, accurate and appropriately recorded.

• Draft acknowledgements of debt, undertakings and other related documentation.

• Maintain accurate and up-to-date records for all matters.

• Ensure all documentation is appropriately filed and accessible.

• Prepare statements and settlement figures as required.

• Monitor matters to ensure outstanding actions and requirements are followed up timeously.

Creditor & Debtor Management

• Maintain accurate records and tracking of creditors and debtors.

• Monitor outstanding balances, settlements and relevant transactions.

• Assist with the administration and progression of debt-related matters.

• Ensure accurate information is maintained for reporting and management purposes.

Compliance & Reporting

• Ensure FICA compliance across all matters.

• Adhere to company policies, procedures and operational protocols.

• Assist with the preparation and submission of annual NCR reports.

• Ensure supporting documentation and records are maintained in accordance with company requirements.

• Identify missing, incomplete or non-compliant documentation and follow up accordingly.

• Provide regular progress reports and updates to management.

General Administration

• Manage multiple matters and administrative priorities effectively.

• Maintain a high level of accuracy and attention to detail.

• Support the continuous improvement of administrative processes and controls.

• Participate in ad hoc duties and projects as required.

MINIMUM REQUIREMENTS

Experience & Skills

• Previous experience in an administrative, legal administration, collections, debt recovery, financial services or related environment would be advantageous.

• Experience working with legal, financial or compliance-related documentation would be beneficial.

• Strong administrative and organisational skills.

• Excellent attention to detail and accuracy.

• Comfortable working with confidential and sensitive information.

• Strong written communication skills, including the ability to draft professional documentation and correspondence.

• Confident verbal communication and stakeholder management skills.

• Ability to manage multiple matters and follow up on outstanding requirements.

• Ability to work independently while maintaining regular communication with management and the wider team.

• Good numerical ability, with the ability to work with statements, balances and settlement figures.

• Computer literate, with proficiency in Microsoft Office, particularly Excel and Word.

Compliance Knowledge

The following would be advantageous:

• Understanding of FICA requirements.

• Exposure to debt recovery, collections or creditor/debtor administration.

• Exposure to NCR reporting requirements.

• Experience working within a legal, financial services or highly regulated environment.

PERSONAL ATTRIBUTES

The successful candidate will demonstrate:

• Exceptional attention to detail.

• Strong organisational and time-management skills.

• A professional and client-focused approach.

• Excellent communication and interpersonal skills.

• The ability to work accurately and methodically.

• A high level of integrity and discretion.

• Strong follow-up and task-management abilities.

• The ability to manage multiple priorities and deadlines.

• A proactive and solutions-focused approach.

• The ability to work both independently and collaboratively.

• Respect for and comfort working within a Christian organisational environment and culture.