Debt Collector / Call Centre Agent

SUMMARY:
Call Centre Agent / Debt Collector (Banking Collections)

Location: Lynnwood Area, Pretoria
Salary: R6,500 – R10,000 CTC per month (Depending on experience)
Commission: Yes
Benefits: Medical Aid & Pension fund
Employment Type: Full-Time (Monday - Friday)

We are seeking a results-driven Collections Agent with experience in Banking Portfolio Collections (Homeloans / Card / Loans / Business) to join our team in Lynnwood, Pretoria.

The ideal candidate must have a strong background in a Call Centre Environment and hands-on experience with pre-legal collections. You’ll play a key role in recovering outstanding debt while maintaining professional and customer-focused communication.

POSITION INFO:

Key Responsibilities:

• Manage inbound and outbound calls to recover arrear payments on banking portfolio
• Negotiate suitable payment arrangements with clients
• Follow up on promises to pay and ensure commitments are met
• Update Banking System & in-house Legal system 
• Escalate accounts for legal action where necessary
• Maintain accurate records of all interactions and payment arrangements
• Meet daily, weekly, and monthly collection targets
• Ensure compliance with company policies and debt collection regulations

Minimum Requirements:

• Matric (Grade 12) essential
• Microsoft Office Suite Experience
• System Experience - Any previous: CACS / DM11 / Ghost Practice / LegalSuite / AJS / Lexpro
• 2–3 Years’ experience in collections within a Call Centre environment (Banking/Financial sector preferred)
• Proven knowledge of pre-legal collections processes
• Strong negotiation and customer service skills
• Excellent communication (verbal and written) in English; additional languages an advantage
• Target-driven and able to work under pressure