Debt Collector

SUMMARY:
We are seeking a detail-oriented and results-driven Debt Collector for a temporary position with a leading educational institution. The ideal candidate should have strong communication and negotiation skills, experience following up on outstanding accounts, and the ability to manage payment arrangements and maintain accurate records. 2–3 years of relevant experience is preferred.

POSITION INFO:
Minimum Requirements:

• 2–3 years of relevant experience in debt collection, credit control or accounts receivable preferred.
• Strong communication, negotiation and interpersonal skills.
• Experience following up on outstanding accounts and overdue payments.
• Ability to handle payment queries and negotiate suitable payment arrangements.
• Good administrative and organisational skills.
• Accurate record-keeping and attention to detail.
• Ability to handle confidential financial information professionally.
• Proficiency in Microsoft Office and relevant debt collection or accounting systems.
• Ability to work independently, meet deadlines and achieve collection targets.

• Contact customers regarding outstanding and overdue accounts.
• Follow up on unpaid invoices and outstanding balances.
• Negotiate payment arrangements and monitor agreed payment dates.
• Respond to account queries and assist with resolving payment discrepancies.
• Maintain accurate records of collection activities and customer interactions.
• Monitor outstanding accounts and escalate unresolved matters when necessary.
• Provide professional and courteous customer service throughout the collection process.