Debt Collector

SUMMARY:
Our client is seeking a professional and target-driven Debt Collector to manage overdue accounts and recover outstanding debt. The successful candidate will negotiate payment arrangements, maintain accurate records, resolve account queries, and ensure all collection activities are conducted in accordance with company policies and relevant legislation while delivering excellent customer service.

Working Hours: Monday to Friday | 07:45 – 16:00.

POSITION INFO:

Key Responsibilities

• Contact debtors via telephone, email and SMS to recover outstanding accounts.
• Negotiate payment arrangements and settlements.
• Follow up on overdue accounts and monitor payment commitments.
• Investigate and resolve account queries and disputes.
• Update debtor records and maintain accurate collection notes.
• Issue letters of demand and prepare accounts for legal action where necessary.
• Liaise with clients, attorneys and other stakeholders regarding outstanding accounts.
• Process and allocate payments accurately.
• Meet individual collection targets while maintaining a high standard of customer service.
• Ensure all collection activities comply with relevant legislation and company policies.

Minimum Requirements

• Grade 12 (Matric).
• Minimum of 3 years' experience in debt collection, credit control or accounts receivable.
• Strong negotiation and communication skills.
• Ability to work under pressure and meet collection targets.
• Computer literate with proficiency in Microsoft Office.
• Experience using collections or CRM systems.
• Knowledge of debt collection processes and applicable legislation will be advantageous.