Debriefing Clerk

SUMMARY:
My client, a well-established logistics and distribution operation with a facility in Epping, Cape Town, is looking for a sharp, detail-focused Debriefing Clerk to join their warehouse team.

POSITION INFO:
The ideal person is meticulous, process-driven, and not afraid to get their hands a little warehouse-dusty. You’ll be the gatekeeper of accuracy - ensuring claims, returns, and discrepancies are properly recorded, and nothing slips through the cracks. If it’s not on paper, it didn’t happen.

Minimum MUST HAVE Requirements:

• Matric (Grade 12)
• 3 - 4 years’ warehouse experience, particularly in stock reconciliation and debriefing
• Strong working knowledge of warehouse systems and procedures
• Comfortable with handling various stock types including claims, returns, scrap, and charged stock
• Solid understanding of OHSA (Occupational Health and Safety Act)
• SAP system knowledge advantageous

• Accurately offload and verify all returned vehicles against delivery documentation (PODs)
• Ensure proper documentation of returns, claims, rotations, and scrap
• Investigate and report discrepancies
• Liaise with drivers, crew, and security during vehicle offloading
• Maintain records and reconcile with SAP system
• Ensure scrap, claims, and rotation stock are managed and stored correctly
• Oversee regular cycle counts and ensure compliance with FIFO
• Conduct checks on “check & charge” stock within agreed timelines
• Maintain a clean, organized, and safety-compliant workspace
• Support health, safety, and environmental procedures at all times
• Provide internal support across departments, ensuring issues are escalated and resolved
• Support company values and uphold customer service standards through operational accuracy
• Address all reasonable work instructions to support the business
• Supervise relevant team members where applicable (crew, pickers, cleaners)
• Minimize human error, overtime, and wastage through effective task coordination
• Provide support to leadership for disciplinary processes or non-conformance
• Foster team engagement, safety, and process improvement

• High attention to detail - mistakes aren’t just costly, they’re unacceptable
• Strong administrative and numeracy skills (you can’t fudge numbers here)
• Good communicator - confident liaising with drivers, crew, and managers
• Proactive, reliable, and organized under pressure
• Respectful toward colleagues, equipment, and processes
• Adaptable and open to feedback