SUMMARY:
To oversee the validation and processing of returned goods, maintain accurate records,
POSITION INFO:
Debriefing Clerk (Supply Chain)
Accountable for validating, processing, and managing all returns efficiently and accurately, ensuring seamless operations and inventory accuracy at the Distribution Center (DC).
Job Purpose: To oversee the validation and processing of returned goods, maintain accurate records, coordinate with various departments, and contribute to continuous process improvement within the DC.
Key Accountabilities
Proof of Delivery (POD) - Truck Return to Debrief
• Validate and reconcile successful deliveries in SAP, ensuring accuracy in load reconciliation and closure.
• Physically inspect and verify Clean POD (Received in Full) against invoices and customer claims.
• Verify claims between the log and Return Area physically.
• Conduct Load Recon (by reason)/Closure in SAP, ensuring accurate documentation of claims and returns.
Processing Returned Stock
• Receipt returned stock into We Think system promptly and accurately.
• Conduct physical inspection of returned items, differentiating between saleable and unsaleable goods.
• Move saleable returns to designated bins efficiently.
• Check case and pallet returns to validate stock to be booked back into Finished Goods, Damages or Quarantine
Truck Return Validation
• Offload stock to returns cage, conducting thorough verification against documentation.
• Physically check all stock returns for quality and completeness.
• Complete Returns Log (Register) accurately, detailing all validated returns.
Upliftment
• Process Uplift Requests received via email promptly and accurately, coordinating with relevant departments.
• Verify uplifted items upon truck arrival at the DC.
• Physically inspect returned items, ensuring compliance with uplift requests. • Move sellable returns to designated bins in We Think system.
Administration
• Scanning, filing and archiving of relevant documents.
• Providing general administrative support where required.
Adherence to the Quality, Food Safety, Health, Safety and Environmental Standards
• Adherence to Standards: Ensure strict adherence to Quality, Food, Health, Safety and Environmental policies and standards.
• Enforcement: Enforce all food safety and health regulations, policies, and requirements at all times to guarantee a secure work environment.
• Personal Hygiene: Maintain exceptional personal hygiene as per the organization’s code of conduct.
• Contamination Control: Raise awareness about potential physical product contamination and implement control measures to prevent it.
• Health and Safety Measures: Take reasonable precautions to prevent health and safety hazards.
Follow the prescribed incident reporting procedure in case of accidents.
• Knowledge and Compliance: Stay updated with relevant business information, policies, processes, and procedures. Enforce compliance with legislative and statutory requirements, as well as GMP’s (Good Manufacturing Practices).
• Training: Attend and enforce the implementation of learnings from training sessions related to Quality, Food Safety, and Health and Safety.
• Housekeeping: Maintain high levels of cleanliness and orderliness within the work environment.
Qualifications and Experience:
• Grade 12 / Matric / NQF level 4 (Essential)
• Up to 3 years of experience in Operational Execution in FMCG industry
Key Qualities:
Communication:
• Communicate verbally in a clear and logical manner.
• Tailor communication to the intended audience.
• Use appropriate business language and include all relevant information in verbal communication.
Problem Solving:
• Proactively identify and solve concrete and procedural problems.
• Apply known solutions in line with guidelines or escalate more difficult problems to superiors.
Continuous Improvement:
• Seek out sources of information and adapt improvement ideas to work processes.
• Proactively find resources needed to introduce improvements quickly.
Collaboration:
• Assist others with their work and actively contribute to team discussions and work plans.
• Share expertise and resources to help others address their needs.
Accountability:
• Accomplish assigned tasks and goals, taking necessary actions to keep progress on track.
• Prepare a roadmap for success and ensure others are clear about the plan.
• Take full responsibility for own actions and outcomes, always acting in the company’s best interest.
