Dealership Service Advisor - George

SUMMARY:
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POSITION INFO:

Our client, a reputable motor dealership based in George, is looking to appoint an experienced Service Advisor to join their aftersales team. This is a fantastic opportunity for a customer-focused individual who thrives in a high-paced dealership environment.

Minimum Requirements:

• Grade 12  

• Previous experience as a Service Advisor within a motor dealership (essential)

• Strong knowledge of vehicle servicing processes

• Excellent communication and interpersonal skills

• Professional, well-presented, and customer-oriented

• Must be computer literate and able to work with dealership software

• Ability to handle pressure and manage multiple bookings daily

• Valid driver’s license  

Key Responsibilities:

• Greet customers and assess service needs

• Open job cards and accurately record customer concerns

• Schedule bookings and liaise with the workshop team

• Provide regular updates to customers regarding the progress of their vehicles

• Ensure customer satisfaction throughout the service process

• Upsell additional products or services where appropriate

• Finalize invoices and follow up on outstanding payments

• Maintain accurate records and adhere to internal service protocols