Database Administrator - Woodmead (Hybrid)

SUMMARY:

Job Purpose

Key Responsibilities

• Assist in managing and maintaining MSSQL and PostgreSQL databases.
• Support the design, implementation, and monitoring of secure and highly available database solutions.
• Help develop, implement, and optimise SSIS packages for ETL processes.
• Assist in creating and managing SSRS reports to support business intelligence needs.
• Perform database tuning and monitor performance.
• Support database upgrades, migrations, backups, and recovery procedures.
• Collaborate with development teams to optimise schemas and troubleshoot issues.
• Provide after-hours support, under supervision, for maintenance and emergencies.

• Shadow and support the DBA team during customer meetings, workshops, installations, and upgrades.
• Monitor production systems using reporting tools, logging and escalating issues as required.
• Assist with installation, configuration, testing, and maintenance of operating systems and applications.
• Contribute to ensuring maximum system and infrastructure availability.

• Manage tickets and project tasks within the Service Desk system.
• Assist with design and support of operational systems.
• Liaise with vendors and IT personnel for issue resolution.

• Become familiar with deployed systems and customer workflows.
• Complete relevant certifications and pursue continuous technical learning.
• Proactively identify developmental areas and engage in growth opportunities.

Key Performance Indicators (KPIs)

• Successful support and maintenance of databases to ensure performance, availability, and security.
• Effective delivery of delegated tasks and services.
• Positive customer outcomes measured by satisfaction feedback.
• Demonstrated continuous learning and personal development.

POSITION INFO:

Qualifications & Experience

• IT-related degree/diploma advantageous.
• Certification in SQL DBA or related field (or equivalent experience).
• Coursework or exposure to SQL Database Administration.

• Minimum 1–2 years MS SQL Server Administration.
• Understanding of High Availability (HA) and Disaster Recovery (DR).
• Familiarity with SSIS and SSRS.
• Experience with backups, restores, and recovery models.
• Experience with Windows Server and Active Directory.
• Knowledge of virtualization or containerization beneficial.

• Strong problem-solving and troubleshooting ability.
• Effective communication and collaboration (written and verbal).
• Ability to learn quickly and manage workload in a fast-paced environment.
• Strong attention to detail with solid reporting skills.
• Ability to work independently and in a team environment.
• Patient, courteous, and adaptable.

Other Requirements

• Own reliable transport.
• Availability to work after hours when required.
• Ability to support flexible working arrangements.