SUMMARY:
To manage the company data centre(s) ensuring that all services are delivered within their SLAs. This takes into consideration all factors affecting the data centre(s) such as power, cooling, lighting, access control, cabling, rack space and IT.
JOB DESCRIPTION:
Service Management
Respond to all faults logged with respect to services provided via the company network.
Ensure that the environment operates to meet SLA obligations.
Ensure that all SLA`s with the clients are met.
Work closely with the IT commercial team to resolve any client IT related problems.
Work closely with the IT Projects team to assist with new IT installations (Upon approval from the Operations Manager). Data Centre Maintenance
Provide company systems support and maintenance for the Data Centre.
Ensure that all power equipment is working within specification and is regularly serviced.
Ensure that all cooling equipment is working within specification and is regularly serviced.
Ensure that all vendors conform to procedures and standards. This includes cabling, rack layout, rack fit-out and power connections.
Ensure routine preventative measures are implementing, maintaining and monitored, particularly if the network connects to the internet.
Working closely with other divisions/organizations and collaborating with other staff.
I.T. Support (data centre, network, software and devices and internal clients)
Manages use of company infrastructure, service support structures and related services.
Perform 1st and 2nd level Cisco UCS hardware support - Setup, configure, install, and troubleshoot server hardware platform.
1st and 2nd level VMWARE support and troubleshooting.
1st and 2nd level Microsoft Windows Azure Pack support and troubleshooting.
1st and 2nd level Nexus Data centre switch support.
1st and 2nd level support and troubleshooting of backup technology.
1st level network support - troubleshoot Cisco switches and routers.
Form part of existing service desk support team.
Maintain environmental documentation.
Communicate all environmental changes to service desk and Operations Manager.
Communicate all environmental changes to internal clients where relevant.
Operations planning
Prepare all operational procedures and tasks. This includes both preventive and corrective maintenance tasks.
Work with the commercial team to ensure appropriate capacity planning.
Work closely with the IT Projects team to assist with new IT installations (Upon approval from the Operations Manager).
Provide daily, weekly, monthly status reports on IT environment performance, i.e. uptime of environment, bottle necks etc.
Provide weekly and monthly reports can IT capacity utilization.
Provide weekly reports on maintenance and operational activities.
Keep all equipment up to date with the latest software and hardware patches.
Qualifications, Knowledge, Skills and Behavioural Competencies Required
CCNA (current) - desired
VMware certification – required
EMC certification - required
MCSE (current) – advantageous
Valid driver’s license
3 years experience in Microsoft platform technologies
1 year EMC Storage Experience
1 year Cisco UCS experience
1 year Backup experience
2 year VMware Experience
1 year Cisco networking experience
Effective communication (oral and written)
Honesty and discipline
Ability to network at all levels
Good planning and organising skills
Ability to solve problems
Able to work outside of office hours, and respond to call outs as and when required
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