Data Analyst - Debt Collection Call Centre

Recruiter:

Dante Personnel

Job Ref:

JHB007579/DF-JH

Date posted:

Friday, May 22, 2026

Location:

Roodepoort, South Africa

Salary:

R10 000 Monthly

SUMMARY:
Our legal client is seeking a driven and analytical Data Analyst to join their Collections Department. The successful candidate will play a key role in analysing collection data, optimising recovery strategies, improving campaign performance, and providing valuable insights to support operational decision-making
Salary: R15 000 CTC per month

POSITION INFO:

Minimum Requirements

Matric
Degree/Diploma in Data Analytics or related field
Knowledge of R Language and Python
2–3 years’ experience in data analytics, coding, and big data
Previous debt collection or call centre experience essential
Experience on Excalibur System, SAP, Moonsoft, Solar, and Sage advantageous

Key Responsibilities

Analyse debtor behaviour, payment trends, and collections performance
Monitor collections KPIs including PTP rates, contact rates, and conversions
Prepare daily, weekly, and monthly reports
Perform data cleansing, validation, and database management
Support dialer campaign segmentation and optimisation
Provide dashboards, trend analysis, and strategic insights
Identify operational inefficiencies and recommend improvements
Support Collections Management with reporting and predictive analysis

Skills & Competencies

Strong analytical and reporting skills
High attention to detail
Problem-solving and innovative thinking
Ability to work well under pressure
Strong communication and interpersonal skills

Consultant: Danielle Fortuin - Dante Personnel Johannesburg
Apply via our website

If you do not hear from us within 5 days, please accept that your application was unsuccessful

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Data Analyst - Debt Collection Call Centre

Minimum Requirements

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Skills & Competencies

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