SUMMARY:
Luxury Hospitality Group with offices based in Dar es Salaam and Arusha is looking for a DMC Manager.
As the DMC Manager you will lead on-the-ground, end-to-end operations for tourist groups, meetings and incentives, acting as the local expert to curate experiences, manage logistics (transport, venues, tours), and negotiate supplier contracts.
You will drive profitability by managing budgets, optimizing itineraries, enhancing service quality and ensuring compliance, while mentoring teams to deliver seamless, memorable experiences.
POSITION INFO:
Duties:
Operational Leadership: Oversee the daily operations of FIT (Free Independent Traveler) and group travel, ensuring high-quality, on-time delivery of services.
Product Development & Contracting: Negotiate with local suppliers (hotels, venues, transportation, guides) to build cost-effective itineraries.
Logistics & Project Management: Coordinate all on-the-ground components for meetings, incentives, or leisure travel, including off-site events and activities.
Financial Management: Develop budgets, manage pricing, and maximize margins on travel packages.
Relationship Management: Cultivate partnerships with local tourism boards, government bodies, and service providers.
Risk Management & Safety: Assess potential risks for travellers and ensure all services adhere to safety regulations.
Team Leadership: Mentor, coordinate, and manage operations and quotation teams to ensure efficiency.
Requirements:
A formal travel & tourism qualification
7+ years in Tanzanian inbound travel experience
Expert in logistics for such as ground handling, flight charters, sales, guest satisfaction and creating complex guest itineraries.
In-depth knowledge of local destinations, including attractions, culture, and logistics.
Proven ability to manage supplier contracts and enhance profitability.
Ability to resolve issues like booking errors, transportation strikes, or weather disruptions.
Strong interpersonal skills to lead teams and manage client relationships.
Computer literacy, often with experience in booking systems or CRM software.
