DISPATCH SUPERVISOR

SUMMARY:
Hoedspruit Area – Limpopo: The Outbound Supervisor ensures the day-to-day smooth running of the assigned staging, inspection and dispatch areas. They oversee the operational team, coordinate stock handling, Staging procedure and ensure compliance with company procedures, PPECB standards, and health & safety rules. By monitoring movement of stock on floor, Inspection and Staging areas, managing deviations, and supporting accurate reporting, they drive efficiency and quality while assisting the Outbound Manager/Senior Supervisor in achieving departmental goals.

POSITION INFO:
MINIMUM REQUIREMENTS
 

• Grade 12 or equivalent
• Diploma or short course in Supply Chain, Logistics, or related field (preferred)
• Short Course in Supply Chain Professional (CSCP) or equivalent
• Short Course in Transportation and Logistics
• BRC/HACCP awareness
• PPECB inspection and sampling procedure training
• Health & Safety, First Aid awareness
• Management/Mentoring and Team Leader Training for Supervisors
• Internal audit and corrective action processes
• Packhouse experience will be an advantage.

• Knowledge of outbound logistics and packhouse operations
• Cold-chain and stock rotation (FIFO) understanding
• Understanding of regulatory compliance: PPECB, BRC/HACCP, transport, and labor law
• Equipment operation awareness: forklift, reach truck, and man hand handling.
• Administrative skills: reporting, deviation tracking, record keeping.
• Organization, planning, and time management
• Ability to supervise and guide operational staff.
• Effective communication with management, peers, and operators
• Staff development, coaching, and motivation
• Decision-making under pressure and adaptability
• Ability to work independently and as part of a team.
• Conflict resolution and coaching
• Adaptability to change under pressure.
• Microsoft Office (Excel, Word, PowerPoint)
• Familiarity with Packsys, transport and warehouse management systems

• Prevent operational downtime caused by departmental errors, PPECB delays and productivity, ensuring timely support for inspections, market changes, and production adjustments.
• Maintain low absenteeism rates through proactive planning and employee attendance monitoring to minimize operational disruption.
• To prevent truck overloads by applying correct loading patterns, weight distribution, and compliance with legal load limits.
• Efficiency of loading/dispatch to maintain acceptable truck turnaround below 4hours.
• Maintain strict communication with PPECB to ensure all EU line inspections are completed; no pallet pass the catwalk without inspection and the PPECB stamp.
• Results: Health & Safety and Internal Outbound Audits, maintaining operational integrity.
• Oversee the movement of stock across the floor, PPECB inspection area, and staging areas.
• Ensure quality control through accurate load outs to reduce export claims, inland rejections, and overseas quality claim value.
• Ensure correct loading patterns are consistently applied, with loads evenly distributed and verified against weight limits and dispatch documentation before trucks depart.
• Ensure pallet ages remain within protocol limits and issue daily stock deviations and risk alerts to operations.
• Conduct training and development on Outbound, procedures.
• Ensure training completion and compliance with operational standards.
• Ensure high employee retention through mentorship, coaching, and fair performance management processes.
• Reduce number of incidents/accidents among Outbound staff, monitoring morale, and team stability.
• Ensure ethical and transparent data use across all documentation processes, exports, and system integration.
• Resolve operational issues and maintain operational standards.
• Maintain clear and timely communication with, transporters, PPECB and Internal teams.