DESPATCH CLERK

SUMMARY:
DESPATCH CLERK

Salary: R7 000 per month

We are seeking a highly organized, detail-oriented, and professional Dispatch Clerk to join our growing Auction House team. This role is critical in ensuring that all auction lots are accurately processed, verified, documented, and dispatched to buyers following the successful completion of auctions.

The successful candidate will play an important role in maintaining the integrity of our dispatch process, ensuring that all outgoing items are inspected, correctly recorded, securely packaged, and delivered to customers in a timely and professional manner.

POSITION INFO:

Key Responsibilities

• Coordinate and manage the dispatch of all sold auction lots.
• Inspect, verify, and reconcile auction items against sales records before release.
• Ensure all goods leaving the premises are accurately documented and authorized.
• Maintain detailed and accurate dispatch records and inventory movement logs.
• Prepare dispatch documentation, waybills, courier instructions, and customer collection records.
• Liaise with customers regarding collections, deliveries, and dispatch arrangements.
• Coordinate with courier companies and transport providers to ensure timely deliveries.
• Track shipments and follow up on outstanding deliveries.
• Investigate and resolve dispatch discrepancies, missing items, or delivery-related queries.
• Assist with stock control and inventory reconciliation where required.
• Ensure all company policies, procedures, and quality standards are adhered to.
• Maintain a professional and customer-focused approach when dealing with buyers and service providers.

• Exceptionally detail-oriented and meticulous.
• Professional, reliable, and trustworthy.
• Highly organized with excellent record-keeping abilities.
• Customer-service driven and able to build positive relationships with clients.
• Confident communicating with customers, couriers, transport providers, and internal teams.
• Able to identify discrepancies and proactively resolve issues.
• Capable of working independently while remaining a strong team player.
• Committed to maintaining high standards of accuracy and accountability.