SUMMARY:
DENTAL RECEPTIONIST – PRETORIA CBD
POSITION INFO:
Location: Pretoria CBD, Gauteng
Position Type: Fixed-Term Contract
Industry: Dental Practice | Healthcare Administration
Salary: Market-Related (Based on Experience)
Working Hours: Monday – Friday: 08:30–17:00 | Saturday: 09:00–13:00 (One Saturday Off Per Month)
About the Opportunity
Medical Resources Group is recruiting on behalf of our client, a well-established Dental Practice based in Pretoria CBD, for an experienced, professional, and energetic Dental Receptionist to join their team.
The successful candidate will be responsible for managing the daily reception and administrative functions of the practice, ensuring a positive patient experience and supporting the efficient operation of the dental practice.
This position requires a candidate with previous dental reception experience and practical working knowledge of GoodX, including appointment scheduling, medical aid benefit confirmations, claims processing, patient billing, and general practice administration.
Our client is seeking a vibrant, hardworking, and organised individual who communicates confidently with patients from diverse backgrounds and can manage multiple responsibilities within a busy dental practice.
Key Responsibilities
Reception & Patient Administration
- Welcome patients and provide a friendly, professional, and efficient reception service.
- Answer incoming telephone calls and respond to patient enquiries.
- Manage patient check-ins and assist with the daily flow of appointments.
- Communicate professionally with patients via telephone, email, and other approved communication channels.
- Maintain a neat, organised, and welcoming reception area.
- Assist patients with general practice enquiries and administrative requirements.
Appointment & Diary Management
- Schedule, confirm, and manage patient appointments using GoodX.
- Maintain an accurate and organised electronic appointment diary.
- Send appointment reminders and follow up with patients where required.
- Coordinate cancellations, rescheduling, and appointment changes.
- Liaise with the dental team to ensure efficient appointment scheduling and patient flow.
Medical Aid & Claims Administration
- Verify patients'' medical aid membership and available benefits before appointments and procedures.
- Confirm relevant benefit information, authorisations, and applicable medical aid requirements.
- Accurately capture and submit medical aid claims.
- Follow up on rejected, unpaid, or outstanding claims.
- Resolve medical aid queries and communicate relevant information to patients.
- Maintain accurate supporting documentation for claims processing.
Patient Billing & Financial Administration
- Process patient accounts, invoices, and statements accurately.
- Capture and allocate patient payments.
- Assist with patient account enquiries and outstanding balances.
- Ensure correct billing information is captured on GoodX.
- Maintain accurate daily payment and financial administration records.
- Assist with reconciliations and other billing-related administrative tasks.
General Practice Administration
- Manage daily administrative activities within the dental practice.
- Maintain accurate and up-to-date electronic patient records.
- Handle emails, correspondence, filing, and general office administration.
- Support the dentist and clinical team with administrative requirements.
- Maintain patient confidentiality and ensure responsible handling of personal and medical information.
- Assist with other reasonable administrative duties required for the efficient operation of the practice.
Practice Management Systems
- Utilise GoodX for appointment scheduling, patient administration, billing, and claims processing.
- Capture, verify, and update patient information accurately.
- Maintain electronic records and supporting documentation.
- Use Microsoft Office and other administrative systems as required.
Minimum Requirements
Essential Requirements
- Matric / Grade 12 certificate.
- Minimum 1–2 years'' experience as a Dental Receptionist.
- Practical working knowledge and experience using GoodX – Essential.
- Experience with dental appointment scheduling and electronic diary management.
- Knowledge of medical aid benefit confirmations and claims processing.
- Experience with patient billing, invoicing, and payment administration.
- Computer literacy, including Microsoft Office.
- Excellent verbal and written communication skills.
- Strong telephone etiquette and interpersonal skills.
- Ability to communicate effectively with patients from diverse backgrounds.
- Good organisational skills and attention to detail.
- Ability to multitask and work accurately under pressure.
- Professional, reliable, and hardworking.
- Friendly, energetic, and patient-focused.
Advantageous
- Experience in a busy private dental practice.
- Knowledge of dental procedures, terminology, and associated billing processes.
- Ability to communicate in multiple South African languages.
- Experience handling medical aid claim rejections and account queries.
Key Competencies & Candidate Profile
The ideal candidate will demonstrate:
- Professionalism: Maintains a polished, respectful, and professional approach when interacting with patients and colleagues.
- Patient Service: Provides a welcoming and positive patient experience with patience and empathy.
- Communication: Communicates confidently and clearly with patients from different backgrounds.
- Organisation: Effectively manages appointments, claims, billing, and administrative responsibilities.
- Attention to Detail: Ensures accuracy when capturing patient information, processing claims, and managing accounts.
- Computer Proficiency: Works confidently and efficiently on GoodX and Microsoft Office.
- Adaptability: Remains organised and composed while managing competing priorities.
- Initiative: Takes ownership of responsibilities and proactively supports daily practice operations.
- Teamwork: Collaborates effectively with the dentist and other practice staff.
- Reliability: Demonstrates punctuality, accountability, and a strong work ethic.
Working Hours
- Monday – Friday: 08:30–17:00
- Saturday: 09:00–13:00
- Saturday Arrangement: One Saturday off per month.
Employment Terms & Remuneration
- Appointment Type: Fixed-Term Employment Contract.
- Salary: Market-Related, based on qualifications and experience.
How to Apply
Interested candidates are invited to submit their CV to:
Email:
Subject Line: Dental Receptionist – Pretoria CBD
Please ensure your CV clearly highlights your dental reception experience, GoodX proficiency, medical aid benefit confirmations, claims processing, patient billing, and appointment management experience.
Please note: Only candidates who meet the minimum requirements, particularly previous dental reception experience and GoodX proficiency, will be considered.
If you do not receive feedback within 2 weeks of submitting your application, please consider your application unsuccessful.
