Customs Supervisor

SUMMARY:
Are you an experienced Customs Supervisor with a strong background in clearing and forwarding? Do you thrive in a fast paced environment where accuracy, turnaround times and customer service are key? If so, we'd like to hear from you.

POSITION INFO:
A global clearing and forwarding company is looking for a Customs Supervisor to oversee a team of 7 Entry Clerks handling imports and exports across all transport modes.
This is an excellent opportunity for someone who enjoys mentoring staff, improving operational efficiencies and ensuring compliance with customs legislation.

Duties:

• Supervise and mentor a team of 7 Entry Clerks.
• Oversee customs clearances across imports and exports for all modes of transport.
• Monitor workflow and ensure shipments are allocated and processed within required turnaround times.
• Manage the customs dashboard, identify bottlenecks, and implement corrective action where necessary.
• Support the team with complex tariff classifications and customs-related queries.
• Ensure all customs documentation is complete, accurate, and compliant with legislative requirements.
• Maintain quality assurance standards and minimise entry errors.
• Coordinate weekend rosters and operational coverage as required.
• Build strong relationships with internal and external stakeholders while ensuring exceptional customer service.
• Drive continuous improvement in turnaround times, operational efficiency, and team performance.

• Minimum 3-5 years' supervisory experience within the customs department of a clearing and forwarding company (non-negotiable).
• Minimum 10 years' experience within the clearing and forwarding industry.
• Strong knowledge of customs legislation, imports, exports and all transport modes.
• Previous experience leading and developing a customs team.
• CargoWise experience is highly advantageous.
• Excellent communication, organisational and problem solving skills.
• Ability to work shifts and weekends when required by the business.