Customer Support Representative

Recruiter:

Hitachi Construction Machinery Southern Africa Co

Job Ref:

JHB000075/CS

Date posted:

Thursday, January 27, 2022

Location:

Johannesburg, South Africa

SUMMARY:
Hitachi Construction Machinery is a world leading manufacturer of construction and mining equipment with a strong focus on a consistent development to provide customers with the technology, products and services that generate new value. Its employees represent a group of trusted experts while keeping continued focus on innovation and growth.

Are you an independent achiever focused on performance that is looking to join a multi-cultural, collaborative and an innovative working environment? If so, then we are looking for you!

JOB DESCRIPTION:

Purpose: To render an after-sales support service to current and new customers.

Minimum Qualifications: Certificate: Diesel Mechanic OR Certificate: Earthmoving Equipment Mechanic OR Auto Electrician OR Higher Certificate: Marketing and Sales

Minimum Experience: Mining equipment or mining industry: 5 years

Roles and Responsibilities include inter alia:
Support
Assist with mechanical, technical and operational issues relating to Hitachi products.
Ensure customers use HCMSA parts and service.
Inform customers of all customer support services (i.e. warranty parameters, daily inspections, service periods and relevant contact numbers).
Ensure machine handovers run smoothly.
Compile report after oil sample check, generate quote and ensure customers receive feedback.
Excessive traveling.
Reporting, data analysis and invoice tracking.

All applicants are thanked for their interest in the position. Employment Equity requirements will be taken into consideration.
Applications which have not been responded to within 21 days of publication should be regarded as unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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