Customer Support Manager

Recruiter:

Network Recruitment

Job Ref:

NES021866/TSH

Date posted:

Friday, May 30, 2025

Location:

Johannesburg, South Africa

SUMMARY:
We are recruiting on behalf of a leading client in the mining equipment sector, known for their robust engineering solutions and global footprint in mineral processing technology. As part of their strategic growth, they are seeking a Customer Support Manager with strong technical and operational expertise in crushing, sorting, and mineral processing equipment, along with a solid background in aftermarket service and support.

POSITION INFO:
Key Responsibilities:

Lead and manage customer support operations across a designated region, ensuring service excellence and customer satisfaction.
Provide expert technical support and advice to customers, particularly around mineral processing and crushing/sorting systems.
Drive aftermarket sales and service initiatives, including spare parts, refurbishments, and maintenance contracts.
Collaborate with internal teams (engineering, sales, and product support) to deliver timely solutions and resolve customer issues.
Monitor equipment performance in the field and provide proactive support and insights.
Build long-term client relationships and act as the key contact for all post-sales support activities.
Prepare reports, forecasts, and feedback to senior management on service performance and client needs.

Required Experience and Qualifications:

Diploma or Degree in Mechanical, Mining, or Process Engineering (or equivalent technical discipline).
Proven experience in a customer support or service management role within the mining industry.
In-depth knowledge of crushing, sorting, and mineral processing equipment is essential.
Strong understanding of aftermarket services including parts, maintenance, and technical support.
Excellent interpersonal and communication skills with a customer-first mindset.
Ability to lead and manage a service team in a dynamic, high-demand environment.
Willingness to travel as required across mine sites and customer locations.

Apply now!

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