Customer Support Consultant – Fintech & Digital Payments

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

Our client, a company operating in the digital payments and fintech space, is looking for a proactive and customer focused individual to join their Customer Support team. This role is best suited to candidates with previous experience in customer service, payments support, or a digital platform environment who are comfortable assisting merchants and customers with payment related queries. The successful candidate will play a key role in supporting users, investigating transactions, and ensuring a smooth payment experience across the platform as well as using their leadership qualities.

DUTIES:

• Provide customer and merchant support related to digital payments
• Assist users with payment queries and guide them through payment processes
• Search, track, and investigate transactions to resolve issues
• Support merchants in navigating dashboards and understanding payment flows
• Identify transaction trends and escalate potential issues where required
• Assist with enabling, disabling, or adjusting payment channels
• Work with eCommerce merchants to resolve basic plugin or payment method issues
• Maintain accuracy, professionalism, and quality in all customer communications
• Leadership abilities.

REQUIREMENTS

• Matric (Grade 12) essential
• Previous experience in customer service, support, or payments related roles preferred
• Has previous leadership experience
• Experience working with payment platforms, fintech systems, or digital products advantageous
• Strong communication and problem-solving skills
• Comfortable investigating transactions and resolving customer queries
• Good computer literacy and ability to work across multiple systems
• Ability to work in a fast-paced environment and manage multiple queries
• Professional, reliable, and customer focused

WORKING HOURS:

• This role operates on a rotating shift schedule.
• Morning Shift - 7:00 AM – 3:00 PM or 4:00 PM
• Afternoon / Night Shift - 3:00 PM or 4:00 PM – 12:00 AM
• Weekend Shifts - 8:00 AM – 5:00 PM (on rotation, not every weekend)