Customer Support Agent - Hermanus - Negotiable depending on experience

SUMMARY:
Join a fast-growing fintech authorised by the South African Reserve Bank.

POSITION INFO:

Customer Support Agent - Hermanus - Negotiable depending on experience

Join a fast-growing fintech authorised by the South African Reserve Bank.

About Our Client The company is a fintech operating as an Authorised Dealer with Limited Authority (ADLA) under the South African Reserve Bank. The business delivers secure, tech-enabled financial services with a focus on innovation, agility, and service excellence.

The Role: Customer Support Agent This role exists to provide professional, computer-based customer support across multiple digital channels including WhatsApp, Facebook, and inbound/outbound calls. It contributes to the business by ensuring a smooth and positive user experience through account guidance and troubleshooting. The main focus areas include assisting with onboarding, resolving queries, and maintaining customer trust through accurate communication.

Key Responsibilities

• Possess 1-3 years of experience in a customer support or online service role.

• Provide real-time support to customers via WhatsApp, Facebook, email, and phone.

• Assist users with onboarding and account verification queries.

• Troubleshoot technical or account-related issues with efficiency and empathy.

• Escalate unresolved issues to the relevant departments when necessary.

• Document customer interactions and maintain up-to-date records.

• Collaborate with compliance and operations teams to ensure seamless service delivery.

• Work scheduled shifts, including weekends and public holidays as required.

About You

• 1-3 years of experience in a customer support or online service role.

• Strong written and verbal communication skills.

• Confident using computers, mobile apps, and online chat tools.

• Calm and professional when handling high-pressure situations.

• Fast learner with excellent attention to detail.

• Team player with a proactive and responsible attitude.

• Comfortable working shifts, including weekends and holidays.