Customer Support Agent

SUMMARY:
Join a Team That Puts Customers First!

POSITION INFO:
Company and Job Description:

Are you passionate about helping customers, solving problems, and keeping operations running smoothly? If you thrive in a fast‑paced technical environment and enjoy being the first line of support, this role is perfect for you!We are seeking a proactive and customer‑focused Customer Support Agent to manage incoming customer interactions across multiple channels, including calls, emails, and digital communication platforms.You will be responsible for providing accurate product and service information, processing orders efficiently, and resolving Level 1 (L1) queries across sales, technical, and operational areas. Your ability to communicate clearly, troubleshoot effectively, and maintain detailed records will be key to delivering an exceptional customer service experience.

Key Responsibilities:

• Handle and resolve customer queries via phone, email, and other channels.
• Provide accurate product and service information.
• Process customer orders and coordinate with internal teams.
• Conduct Level 1 troubleshooting and escalate issues when necessary.
• Maintain clear and complete customer interaction records.
• Meet service level agreements (SLAs) and uphold quality standards.

• NQF Level 4 qualification or equivalent in Electrical, Mechatronics, or a related technical field.
• Minimum 2 years' experience in a customer support role.
• Strong verbal and written communication skills.
• Ability to multitask and prioritise in a high‑pressure environment.
• Working knowledge of ERP and Workspace systems.
• Experience within a technical or industrial environment.
• Familiarity with sales order processing systems.
• Strong problem‑solving and conflict resolution skills.