Customer Support Agent

SUMMARY:
Electrical Engineering company looking for a Customer Support Agent to join their team.

POSITION INFO:
The Customer Support Agent is responsible for managing incoming customer interactions through calls, emails, and other communication channels.

Responsibilities:

• Handle and resolve customer queries via phone, email, and other channels.
• Provide product and service information to customers.
• Process orders accurately in the system and coordinate with relevant teams.
• Perform L1 troubleshooting and escalate unresolved issues appropriately.
• Maintain detailed and accurate customer interaction records.
• Ensure adherence to service level agreements and quality standards.

• NQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field.
• 2+ years’ experience in a customer support role.
• Strong verbal and written communication skills.
• Ability to multitask and prioritise in a fast-paced environment.
• Working knowledge of ERP and Workspace systems.
• Experience in a technical or industrial environment.

• Familiarity with sales order processing systems.
• Problem-solving and conflict resolution skills.