Customer Services Administrator

Recruiter:

Six Sense Consulting

Job Ref:

JHB000844/SR

Date posted:

Monday, January 10, 2022

Location:

Johannesburg, South Africa

Salary:

15000 Monthly

SUMMARY:
A multinational manufacturing concern has an opportunity within their Sales team. The Customer Services Administrator will manage all customer queries.

JOB DESCRIPTION:

POSITION : CUSTOMER SERVICES ADMINISTRATOR
AREA : EAST RAND, GAUTENG
SALARY : R 15 000.00 - R 18 000.00 CTC

QUALIFICATIONS, SKILLS & EXPERIENCE:

COMPLETED Matric is ESSENTIAL
A relevant Tertiary qualification/certification would be advantageous
Min. 5 years in a similar customer services role
Strong focus on supporting a sales team as well as Key Account Managers
Extensive customer relations experience
Vibrant personality with excellent communication skills

DUTIES & RESPONSIBILITIES:
Key Performance Areas (including but not limited to):

Processing of customer orders and filing signed order confirmations within timelines
Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
Liaise with warehouses and logistics in relation to deliveries, transport, stock updates, stock availability, and relevant documentation
Liaise with the Converting Department in respect of lead times and capacity
Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
Assist and support Key Account Manager’s and Sales Team with administration of Customer enquiries and purchase orders
Capture sales forecast based on input from Key Account Manager’s and other sales team members / distributors / partners
Handling and receiving general customer enquiries or queries
Processing of sample requisitions, customer complaints, returns, credit notes and invoices in conjunction with receipt of delivery notes
Assisting new customers with credit applications in conjunction with Finance department
Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports

Should you feel that you meet all the minimum requirements for the role above, please feel free to email an Updated CV to:
sabera.

Please note that if you have not received a response within 7 days of submitting your application that your application was unsuccessful. However, please keep a lookout on our website, for available positions which may be inline with your career aspirations.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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