Customer Service desk Coordinator- Sales

SUMMARY:
Customer Service desk Coordinator- Sales

POSITION INFO:

Must have a Diploma or Certificate or relevant industry qualification and experience; • At least 2 years product experience in a manufacturing or related environment

To assist with the customer services helpdesk for two different product lines. This support will provide a helpdesk for customers to place sales orders, confirm stock, query status of issues that they have, review sales orders for accuracy and confirm delivery dates to customers, and then to print job cards/stickers for production. Further to this there will be a relief portion to the job function where the incumbent can fill in at reception, order capturing and invoicing when required.

SKILLS AND COMPETENCIES

Ability to work under pressure • Ability to present, train and conduct effective workshops • Planning and organization • Taking initiative • Strong technical skills with excellent product knowledge • Integrity – highly ethical and principled • Ability to communicate and build relationships at all levels of the organization • Exceptional communicator with the ability to build relationships • Self-starter – has the ability to work unsupervised and manage own time and activities • Excellent assertiveness skill

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