Customer Service agent

Recruiter:

Callforce Direct

Job Ref:

776716915

Date posted:

Saturday, August 20, 2022

Location:

Cape Town, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Description

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

The successful applicant will be responsible for but not limited to the following job functions:

Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
Servicing our members in a customer centric way to ensure that we live by our service principles
Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.
Maintaining the customer relationship database and logging call details as per procedure in order to address query.
Achieving and exceeding key performance metrics relating to service delivery

Working hours : The contact center operates on a 24/7 basis and shifts are rotational

This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.

Competencies and Skills required

Delivering results and meeting customer expectations
Presenting and communicating information
Excellent verbal and written communication skills
Analyzing, Writing, and reporting
Deciding and initiating action
Working with people
Following instructions and procedures
Time management

Education and experience required

*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales

Matric (Compulsory)
Basic MS Office Skills / Computer literate
The Business Writing Skill (Advantageous)
Clear Credit & Criminal Record.
Must be South African Citizen
Available immediately / 2 weeks notice
Fiber at home compulsory to accommodate potentially working from home when required

Salary : R 9500 per month

Similar jobs you might be interested in:

Customer Service Agent (Bilingual: Native Dutch & English)
Location: Cape Town
Salary:
customer service agent (Bilingual: Native Dutch & English)Location: Cape Town, South Africa (Hybrid: in-office & work-from-home schedule to be confirmed)Ready for take-off?Are you energetic, customer-focused, and passionate about travel? Join our European airline client as a customer service agent and become a travel troubleshooter for passengers across the globe! What you’ll do...
32 days ago

Administration / Customer Service Agent
Location: Capetown
Salary: Market-related
Join a fast-growing leader in international bulk mailing and logistics providing cost-effective, tailored distribution solutions.
39 days ago

Customer Service Agent
Location: Cape Town
Salary: R8000
Neo Brokers is a dynamic and innovative company dedicated to providing B2B FinTech solution to the African continent. We are passionate about using cutting-edge technology to create solutions that drive our industry forward.We are looking for lively, detail-oriented, and experienced candidates to join our team as customer service agents.The primary aim of this role is to provide exceptional custom...
27 days ago

CUSTOMER SALES AND SERVICE SUPPORT
Location: Cape Town
Salary:
Job PurposeThe primary responsibility of the customer Sales and service Controller will be to provide support to clients, the Director and office support to the business team as per key performance areas in line with best practices and business processes.
2 days ago

Dutch-Speaking Quality Assurance Officer (Customer Service QA)
Location: Cape Town
Salary:
Are you analytical, detail-driven, and passionate about quality?Join our dynamic contact centre team and play a key role in delivering world-class customer experiences ð We are looking for a highly analytical and detail-oriented Dutch-speaking QA Officer to join our team. This role is key to ensuring quality, compliance, and continuous improvement across our international campaign. ð...
7 days ago

Customer Service Specialist
Location: Cape Town
Salary:
8 days ago

Customer Service Support Consultant
Location: Cape Town
Salary:
Reputable Technical services Provider focusing on utilities management seeking a customer service Consultant to join their team.
1 day ago

Customer Service and Administrative Assistant
Location: Somerset West
Salary:
My client is seeking a proactive and detail-oriented customer service & Administrative Assistant to join their team in Somerset West.This role is ideal for an energetic individual who enjoys a fast-paced environment, multitasking, and taking ownership of both administrative and client-facing responsibilities. The successful candidate will support daily operations while ensuring excellent servi...
14 days ago

Customer Service Consultant
Location: Bellville
Salary:
A rapidly growing and dynamic company in Bellville is seeking to employ a customer service Consultant to join their team. As a customer service Consultant, you will be responsible for providing excellent service, handling inquiries and resolving issues in a professional manner.
17 days ago

Customer Service Consultant
Location: Cape Town
Salary: R15000+ depending on experience
customer service ConsultantLocation: Belville, Cape Town
17 days ago

Customer Service agent

Similar jobs you might be interested in:

Create a free job alert for Customer Service agent in Cape Town

Jobseekers

Recruiter

General