Customer Service agent

 

Recruiter:

Callforce Direct

Job Ref:

3830126623

Date posted:

Tuesday, January 4, 2022

Location:

Cape Town, South Africa


SUMMARY:
-

JOB DESCRIPTION:

Description

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

 

The successful applicant will be responsible for but not limited to the following job functions:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.
  • Maintaining the customer relationship database and logging call details as per procedure in order to address query.
  • Achieving and exceeding key performance metrics relating to service delivery

 

Working hours : The contact center operates on a 24/7 basis and shifts are rotational

 

This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.

Competencies and Skills required

  • Delivering results and meeting customer expectations
  • Presenting and communicating information
  • Excellent verbal and written communication skills
  • Analyzing, Writing, and reporting
  • Deciding and initiating action
  • Working with people
  • Following instructions and procedures
  • Time management
  •  

Education and experience required

*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales

  • Matric (Compulsory)
  • Basic MS Office Skills / Computer literate
  • The Business Writing Skill (Advantageous)
  • Clear Credit & Criminal Record.
  • Must be South African Citizen
  • Available immediately / 2 weeks notice
  • Fiber at home compulsory to accommodate potentially working from home when required
  •  

Salary : R 9500 per month

 

 

 

 

Similar jobs you might be interested in:

Customer Service Agent - USA HOURS - Patient intake and communications Representative -CPT
Location: Cape Town
Salary:
1 day ago


Customer Service Agent US hours-Cape Town - BPO
Location: Cape Town
Salary:
69 days ago


Customer Service Agent
Location: Cape Town
Salary:
69 days ago


DashBPO | Customer Service Agent | Patient Follow-Up & Appointment Scheduling | US Hours | Cape Town
Location: Cape Town
Salary:
75 days ago


Customer Service Coordinator
Location: Cape Town
Salary:
An exciting opportunity has become available at our client, based in the Southern Suburbs, for a proactive and detail-oriented customer service Coordinator. Role overview:Oversee sales admin and customer care functions. The candidate will report to the Sales Operations Manager and will ensure seamless support for our sales- and customer care teams. The ideal candidate should have excellent co...
1 day ago


Customer Service Coordinator
Location: Cape Town
Salary:
An exciting opportunity has become available at our client, based in the Southern Suburbs, for a proactive and detail-oriented customer service Coordinator. Role overview:Oversee sales admin and customer care functions. The candidate will report to the Sales Operations Manager and will ensure seamless support for our sales- and customer care teams. The ideal candidate should have excellent co...
2 days ago


Customer Service Coordinator
Location: Cape Town
Salary:
An exciting opportunity has become available at our client, based in the Southern Suburbs, for a proactive and detail-oriented customer service Coordinator. Role overview:Oversee sales admin and customer care functions. The candidate will report to the Sales Operations Manager and will ensure seamless support for our sales- and customer care teams. The ideal candidate should have excellent co...
3 days ago


Customer Service Administrator/Sales Administrator
Location: Parow Industria
Salary: R12,500 Monthly
Our client is looking for a reliable and detail-oriented customer service Administrator to join their team based in Parow Ind. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and understands the value of exceptional customer service.The Role:You’ll be supporting the customer service function by managing daily sales order administration...
8 days ago


Key Accounts Customer Service Representative
Location: Cape Town
Salary:
Is your forte spending time in front of your clients, leading operations and strengthening existing relationships? Our National client, a leader in their quality products and service in the food and beverage industry, requires a “customer first ethos” attitude to manage their Cape Town region of customers. If you have 3 – 5 years sales repping experience and customer ma...
9 days ago


Customer Service Assistant
Location: Cape Town
Salary:
9 days ago


Create a free job alert for Customer Service agent in Cape Town

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions

 

Jobseekers

Register your CV Search jobs CV writing

Recruiter

Advertise jobs Search the CV database

General

Disclaimer Terms and conditions Privacy policy Cookie policy POPIA manual Unsubscribe

© Copyright 2025 Job Placements. All Rights Reserved.