Customer Service Systems Analyst / Ass Manager

 

Recruiter:

Strategic Personnel

Job Ref:

JHB000280/Dana

Date posted:

Tuesday, August 16, 2022

Location:

Johannesburg, South Africa

Salary:

30000 Monthly


SUMMARY:
A vacancy exists within this dynamic, forward thinking Department and is based in Johannesburg. This position reports to the Manager Systems Solutions and will focus on  co-ordination of the development of systems, analysis of business needs and liaison between third parties across projects.

JOB DESCRIPTION:

KEY PERFORMANCE AREAS: 
  • Manage dealer-related activities around transactional systems.
  • Responsible for the support, maintenance, and management of key dealer systems, mainly focusing on customer experience systems (post sales/service experience, customer care, reports etc.)
  • Suggest changes to business using analytics to support your recommendations. Actively participate in the implementation of approved changes.
  • Ensuring solutions or changes meet business needs and requirements.
  • Effectively communicating your insights and plans to cross-functional team members, business stakeholders and management.
  • Create informative and actionable reporting. 
  • Managing projects, developing project plans, and monitoring performance.
  • Coordination (meetings & events).
 QUALIFICATIONS AND EXPERIENCE: 
  • NQF Level 6 (Minimum 360 credits on level 8 framework) qualification in Information technology or equivalent qualification.
  • At least 3 years’ industry experience (i.e. business analysis or project management would be advantageous).
  • Automotive industry knowledge and experience – advantageous.
  • Excellent verbal and written skills with ability to communicate at different levels.
  • Ability to manage various tasks with multiple time spans concurrently, respond to and manage changing priorities.
  • Microsoft Visio or any other modelling tool.
  • Project Management – preferable. 
COMPETENCIES: 
  • Can do attitude
  • analytical and inquisitive
  • Detail oriented
  • Good writing and communication skills
  • Planning and organisational skills
  • Information monitoring
  • Innovative ideas
  • Decision making
  • Perseverance
  • Strong work ethic

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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