Customer Service Systems Analyst / Ass Manager

 

Recruiter:

Strategic Personnel

Job Ref:

JHB000280/Dana

Date posted:

Tuesday, August 16, 2022

Location:

Johannesburg, South Africa

Salary:

30000 Monthly


SUMMARY:
A vacancy exists within this dynamic, forward thinking Department and is based in Johannesburg. This position reports to the Manager Systems Solutions and will focus on  co-ordination of the development of systems, analysis of business needs and liaison between third parties across projects.

JOB DESCRIPTION:

KEY PERFORMANCE AREAS: 
  • Manage dealer-related activities around transactional systems.
  • Responsible for the support, maintenance, and management of key dealer systems, mainly focusing on customer experience systems (post sales/service experience, customer care, reports etc.)
  • Suggest changes to business using analytics to support your recommendations. Actively participate in the implementation of approved changes.
  • Ensuring solutions or changes meet business needs and requirements.
  • Effectively communicating your insights and plans to cross-functional team members, business stakeholders and management.
  • Create informative and actionable reporting. 
  • Managing projects, developing project plans, and monitoring performance.
  • Coordination (meetings & events).
 QUALIFICATIONS AND EXPERIENCE: 
  • NQF Level 6 (Minimum 360 credits on level 8 framework) qualification in Information technology or equivalent qualification.
  • At least 3 years’ industry experience (i.e. business analysis or project management would be advantageous).
  • Automotive industry knowledge and experience – advantageous.
  • Excellent verbal and written skills with ability to communicate at different levels.
  • Ability to manage various tasks with multiple time spans concurrently, respond to and manage changing priorities.
  • Microsoft Visio or any other modelling tool.
  • Project Management – preferable. 
COMPETENCIES: 
  • Can do attitude
  • analytical and inquisitive
  • Detail oriented
  • Good writing and communication skills
  • Planning and organisational skills
  • Information monitoring
  • Innovative ideas
  • Decision making
  • Perseverance
  • Strong work ethic

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

Similar jobs you might be interested in:

Multi-Modal Operations / Customer Service Controller
Location: Midrand
Salary: Market Related
URGENT ROLE
2 days ago


Call Centre Agent (Customer Service)
Location: Sandton
Salary: R10 000
Our Client based in Sandton is looking for a Call Centre Agent providing customer support telephonically Salary R10 - R14 000
16 days ago


Customer Service Administrator
Location: East Rand
Salary: 15 000 Monthly
A well-established company based in East Rand is seeking two experienced customer service Administrators. 
19 days ago


NOW HIRING: SALES AND CUSTOMER SERVICE STAFF!
Location: Johannesburg
Salary: 8000-10000
SALES AND customer service !
29 days ago


Sales Support and Customer Service Admin Assistant
Location: Johannesburg
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment service (YES) initiative.About the YES Initiative:The initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace...
36 days ago


Client Care Manager (Pretoria - MONTANA)
Location: Pretoria
Salary:
Main PurposeThe Client Care manager is responsible for leading and managing the customer care team to deliver exceptional service standards, drive performance, and continuously improve the overall customer experience.
53 days ago


ATM Operations Team Leader
Location: Johannesburg
Salary: Market related
Performance, and maintenance of ATM services.
1 day ago


Commercial Lead - Head of Commercial and Strategic Partnerships
Location: Houghton
Salary:
COMMERCIAL LEADHead of Commercial & Strategic PartnershipsIndustry: Energy / Renewable EnergyBuild a Profitable Business. Create Meaningful Social Impact.An exciting opportunity exists for an entrepreneurial, commercially astute leader to join an established and profitable social enterprise operating in the energy and electrification sector.The organisation is focused on expanding access to af...
1 day ago


Group Chief Technology Officer
Location: Sandton
Salary: Annually
To define, own and execute the technology strategy; to provide a secure, resilient, cost-effective and scalable technology platform across all divisions and territories; and to act as a full commercial partner to the Group Chief Executive, the Group Exco and divisional Managing Directors in translating technology into measurable revenue growth, margin improvement and customer advantage.In addition...
1 day ago


Head of Inbound Operations Centre
Location: Johannesburg
Salary:
An exciting opportunity exists for an experienced operational leader to establish and lead a newly centralised Inbound Operations Centre within a large-scale, customer-focused environment. This is a strategic leadership role for someone who thrives on building functions from the ground up, driving operational excellence, and delivering measurable commercial outcomes.
1 day ago


Create a free job alert for Customer Service Systems Analyst / Ass Manager in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions

 

Jobseekers

Register your CV Search jobs CV writing

Recruiter

Advertise jobs Search the CV database

General

Disclaimer Terms and conditions Privacy policy Cookie policy POPIA manual Unsubscribe

© Copyright 2026 Job Placements. All Rights Reserved.