Customer Service Support (Westlake CapeTown)

Recruiter:

Greys Personnel

Job Ref:

DBN002305/ZC

Date posted:

Friday, April 1, 2022

Location:

Capetown, South Africa

Salary:

00

SUMMARY:
Our client has a junior position for a customer support individual.
Candidate must have the requirements as per the job spec.

This position is for Westlake in Cape Town.

JOB DESCRIPTION:

Minimum Requirements:

1 – 2 Years in a similar customer services role
Matric qualification
Clear fingerprint report
Traceable references
Computer literate

Key Competencies:

Courteous attitude, team player, logical thinker with strong, lateral problem-solving aptitude
Effective communicator - capable of using various forms of communication
Friendly personality with a good sense of humor and a peoples person
Adaptable, learner mind-set
Detail oriented

Key Performance Areas (including but not limited to):

Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability and relevant documentation
Liaise with the Converting Department in respect of lead times and capacity
Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
Assist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase orders
Capture sales forecast based on input from KAM and other sales team members / distributors / partners
Handling and receiving general customer enquiries or queries
Processing of;
Sample requisitions
Customer complaints, returns and credit notes
Invoices in conjunction with receipt of delivery notes
Assisting new customers with credit applications in conjunction with Finance department
Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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