Customer Service Support (Westlake CapeTown)

Recruiter:

Greys Personnel

Job Ref:

DBN002305/ZC

Date posted:

Friday, April 1, 2022

Location:

Capetown, South Africa

Salary:

00

SUMMARY:
Our client has a junior position for a customer support individual.
Candidate must have the requirements as per the job spec.

This position is for Westlake in Cape Town.

JOB DESCRIPTION:

Minimum Requirements:

1 – 2 Years in a similar customer services role
Matric qualification
Clear fingerprint report
Traceable references
Computer literate

Key Competencies:

Courteous attitude, team player, logical thinker with strong, lateral problem-solving aptitude
Effective communicator - capable of using various forms of communication
Friendly personality with a good sense of humor and a peoples person
Adaptable, learner mind-set
Detail oriented

Key Performance Areas (including but not limited to):

Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability and relevant documentation
Liaise with the Converting Department in respect of lead times and capacity
Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
Assist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase orders
Capture sales forecast based on input from KAM and other sales team members / distributors / partners
Handling and receiving general customer enquiries or queries
Processing of;
Sample requisitions
Customer complaints, returns and credit notes
Invoices in conjunction with receipt of delivery notes
Assisting new customers with credit applications in conjunction with Finance department
Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

AfterSales Internal Sales and Customer Service Consultant
Location: Paarl
Salary: Monthly
Our client, a well-established and progressive manufacturing and distribution company, seeks to employ a professional, organized and high energy Internal Sales and aftersales customer service Consultant to provide customer service and support to their international customer bases. PLEASE NOTE THIS IS NOT A CALL CENTRE OR FINANCIAL serviceS ROLE BUT RATHER A ROLE IN THE MANUFACTURING OR RELATE...
4 days ago

Customer Service Clerk
Location: Cape Town
Salary: 15 000 Monthly
customer service Clerk
6 days ago

Customer Service Agent - Stellenbosch - Competitive base salary + night shift allowance
Location: Capetown
Salary: market related
The purpose of the role is to join the night-shift team and break free from the standard 9-to-5 grind.
7 days ago

Italian Customer Service Agent required
Location: Cape Town
Salary:
Italian customer service Agent (Seasonal Contract)We are currently recruiting for a fluent Italian-speaking customer service Agent to join our team on a seasonal contract. This is an exciting opportunity to support international customers in a fast-paced and professional environment.ð Location:Cape Town ð Contract Type:Seasonal Contractð Key Responsibilities:Handle inbound and outbou...
11 days ago

German Customer Service Agents Required
Location: Cape Town
Salary:
German customer service Agents Required (Seasonal Contract)ð Location: Western Cape, Cape Townð° Package: Market Related + Shift Allowancesð About the RoleWe are looking for German-speaking customer service Agents to join a dynamic, fast-paced international support team. If you are passionate about delivering exceptional customer service and going the extra mile, this opportunity is for yo...
11 days ago

French Customer Service Agent
Location: Cape Town
Salary:
French customer service Agentð Cape Town, Western Capeð° Salary: (Incentives & Market Related)ð Contract: Seasonal Contract Are you passionate about delivering exceptional customer service and going the extra mile? We are looking for energetic and customer-focused French-speaking agents to join our dynamic team!Key Responsibilities:Deliver excellent customer service via webchat an...
11 days ago

Customer Service & CRM Manager – Retail HO - Milnerton
Location: Capetown
Salary: Basic
customer service & CRM Manager – Retail HO - Milnerton
11 days ago

Customer Service Associate (Settlements)
Location: Capetown
Salary: R15 000 CTC to R20 000 CTC per month
The company is a globally recognised online trading broker, specialising in Forex (FX), CFDs, commodities, indices, and cryptocurrencies. With a strong presence in multiple jurisdictions, including the South African market. The position is onsite and based in Cape Town CBD
13 days ago

Customer Service Agent
Location: Cape Town
Salary:
The customer service Agent will handle voice and email / Salesforce CRM ticket queries from patients and clients regarding medical billing and invoices. The role requires professionalism, attention to detail, and the ability to explain financial and billing information clearly while delivering a positive customer experience. They will not be required to create medical bills.Key ResponsibilitiesMan...
22 days ago

Dealership Customer Service Administrator
Location: Cape Town
Salary:
#SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Dealership customer service Administrator
26 days ago

Customer Service Support (Westlake CapeTown)

Similar jobs you might be interested in:

Create a free job alert for Customer Service Support (Westlake CapeTown) in Capetown

Jobseekers

Recruiter

General