Customer Service Support (Westlake CapeTown)

 

Recruiter:

Greys Personnel

Job Ref:

DBN002305/ZC

Date posted:

Friday, April 1, 2022

Location:

Capetown, South Africa

Salary:

00


SUMMARY:
Our client has a junior  position for a customer support individual.
Candidate must have the requirements as per the job spec.

This position is for Westlake in Cape Town.

JOB DESCRIPTION:

Minimum Requirements:
  • 1 – 2 Years in a similar customer services role
  • Matric qualification
  • Clear fingerprint report
  • Traceable references
  • Computer literate
Key Competencies:

  • Courteous attitude, team player, logical thinker with strong, lateral problem-solving aptitude
  • Effective communicator - capable of using various forms of communication
  •  Friendly personality with a good sense of humor and a peoples person
  • Adaptable, learner mind-set
  •  Detail oriented

Key Performance Areas (including but not limited to):
  • Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
  • Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
  • Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability and relevant documentation
  • Liaise with the Converting Department in respect of lead times and capacity
  • Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
  • Assist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase orders
  • Capture sales forecast based on input from KAM and other sales team members / distributors / partners
  • Handling and receiving general customer enquiries or queries
  • Processing of;
  • Sample requisitions
  • Customer complaints, returns and credit notes
  • Invoices in conjunction with receipt of delivery notes
  • Assisting new customers with credit applications in conjunction with Finance department
  • Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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