Customer Service Representative

Recruiter:

Callforce Direct

Job Ref:

934273475

Date posted:

Saturday, May 21, 2022

Location:

Cape Town, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!

What You’ll be Doing

Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.

During a Typical Day, You’ll

Answer incoming communications from customers over email or social media platforms
Phoning customers back with relevant feedback
Conduct research to provide answers for customers to resolve their issues

Requirements

Matric
Fluent English (Higher Grade English pass in Matric)
2-3 years or more of customer service experience in a Contact Centre
Automotive experience of having worked in a complaints department, will be an advantage

Working Hours

09h00 – 23h00 Monday to Sunday on rotational shifts

Salary – R9 500

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.

You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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