Customer Service Representative

SUMMARY:

A company that is a global leader in contact centre solutions that maintains meticulously high standards for customer care and uses innovative system technologies is looking for a well-spoken and zestful Customer Service Representative to join their world-class team.

POSITION INFO:

Responsibilities:

- Prioritise and process customer requests submitted by telephone, email, live chat, or instant message
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, transactions, comments, and complaints
- Ensure customer satisfaction and provide professional customer support
- Show, in each contact, active listening or reading, disposition, kindness, empathy, enthusiasm, patience, and added value
- Provide accurate, valid, and complete information by using the right methods and tools
- Comply with defined procedures and correct use of work tools
- Commitment to continuous improvement and compliance with the improvement actions agreed on with your superior
- Comply with security and confidentiality policies defined by the company and the client
- Any other function requested by your immediate supervisor or related to the job role

Experience:

- International customer service or call centre experience
- Customer service principles and practices knowledge
- Advanced or native English level
- Strong communication skills
- Problem analysis and problem-solving
- Basic knowledge of computer software and office systems
- Results oriented
- Excellent listening skills and an empathetic voice and manner
- Flexibility to work different shifts (including evenings, weekends, or holidays)
- Ability to pass a pre-employment assessment and background investigation
- Ability to thrive in a fast-paced environment and multitasking while keeping focus on the customer

NB! This job is now closed. You can apply for other jobs by uploading your CV.