CALL CENTRE COORDINATOR - CUSTOMER SERVICE

Recruiter:

Michelle Taylor Recruitment

Job Ref:

TCC-MTR-143

Date posted:

Thursday, April 25, 2024

Location:

Johannesburg, South Africa

Salary:

R18 000 - R25 000 (dep on exp)

SUMMARY:
Well established company situated in Linbro Park, Sandton are looking for a Call Centre / Customer Service person for the Technical department.

POSITION INFO:

Support all aspects of the technical department. These include: queries from customers, assisting with complex service calls, technician support, queries around parts.
Monitoring whatssap group and taking action
Ability to multitask and stay organized
Excellent interpersonal and problem solving skills both telephonically and face to face
Ability to communicate with both clients and technicians
Stay calm in stressful situations
Report on monthly call for clients via excel spreadsheets
Improve client retention
Manage some key clients maintenance requests and queries
Monitor work flow and communicate with technicians regarding repeat calls.
Follow up on incomplete jobs ( ie where parts were unavailable)
Following on job progress with subcontractors
Following on go ahead on work shop quotes
Ensure surreal ( internal logging system ) matches whatssap chat.
Align several operating systems
Fast paced environment

Skills:

Call centre or customer service experience -2 years plus
Computer literate on excel and all Microsoft office.
Able to easily navigate computer systems, portals jump from one to the next
Understand a technical servicing environment
Able to get on with several personalities
Ability to multitask but stay calm
Highly organized
Experience working on an accounting package ( Evolution advantageous)
Working in a service department or call centre would be advantageous

Similar jobs you might be interested in:

CALL CENTRE COORDINATOR - CUSTOMER SERVICE
Location: Johannesburg
Salary: R18 000 - R25 000 CTC (dep on exp)
Well established company situated in Linbro Park, Sandton are looking for a call centre / customer service person for their Technical department / Workshop
7 days ago

Car Rental Nightshift Call Centre Agent
Location: Johannesburg
Salary: R 7500 Monthly
Night Shift call centre Agent Gauteng, Johannesburg, East RandR7500-R8500 Neg + Commission
Today

Senior Call Centre Agent (Car Rental)
Location: Johannesburg
Salary: R 12 000 Monthly
Senior call centre Agent Gauteng, Johannesburg, Kempton ParkR12 000 + Commission
Today

Call Centre Manager - Healthcare / Medical Aid
Location: Johannesburg
Salary: Market related
A provider of best in-class administrative and managed care services with a value-added service offering aimed at ensuring streamlined, efficient, and cost-saving processes in the management of Hospital Benefit, Pharmacy Benefit, Disease Risk and Oncology is looking for a call centre Manager.The role will involve the daily running and management of the call centre through the effective use of reso...
12 days ago

Campaign Manager (Call Centre)
Location: Pretoria
Salary: 25,000.00 Monthly
We are seeking a highly motivated Campaign Manager to join our Client. The ideal candidate will possess intermediate Excel certification, impeccable attention to detail, excellent communication skills, and the ability to work autonomously. Creativity in drafting new SMS or email wording is essential for success in this role.As a Campaign Manager, you will be responsible for building and managing c...
15 days ago

Outbound Call Centre Agent
Location: Johannesburg
Salary: Monthly
Outbound call centre AgentÂ Gauteng, Johannesburg, PomonaÂ Market Related Salary +Commission + Benefits
8 days ago

Call Centre Agent
Location: Sandton
Salary: Market related
Ensuring quick, effective and continual customer service.
25 days ago

Call Centre Campaign Manager - Credit Management - Randburg
Location: Johannesburg
Salary: R900 000p.a.
call centre Campaign Manager - Credit Management - Randburg
28 days ago

Call Centre Manager
Location: Johannesburg
Salary: Monthly
Our client in the Manufacturing industry is currently looking to employ a call centre Manager based in Elandsfontein, Gauteng.A wonderful career opportunity awaits you.
28 days ago

Customer Experience Centre Team Leader
Location: Centurion
Salary:
CLC is currently recruiting for a customer Experience centre Team Leader.The main purpose for the customer Experience centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective and smooth operating of the CEC.
1 day ago

CALL CENTRE COORDINATOR - CUSTOMER SERVICE

Similar jobs you might be interested in:

Jobseekers

Recruiter

General