Customer Service Manager

SUMMARY:
Customer Service Manager

POSITION INFO:

Our client, in the FMCG industry is currently looking for a Customer Service Manager to join their team.

he incumbent’s role will be to implement optimal customer service for defined customers and to execute different courses of action in accordance with instructions as given by the Sales- and Botanical Extracts teams.

DUTIES AND RESPONSIBILTIES
Execution of excellent customer service to a defined customer base.
Responsible for immediate order entry and continual updating of customer data base on the system.
Timely processing of samples according to predetermined lead and delivery times.
Prompt and timely quotation preparation using SAP (considering pre-determined pricing, minimum order
quantities, packaging costs, etc.).
Checking of terms of payment and delivery conditions.
Implementation and continuous monitoring of (and compliance with) contracts, prices, order quantities, batch.
sizes, delivery packaging and payment terms.
Monitoring and addressing of customer complaints, issuing of credit notes, etc.
Assisting the Sales- and Botanical Extracts departments with pricing and conditions of delivery.
Assisting the Application Lab, Sample Lab and Sales with the organizing and preparation related to customer visits.

KEY SKILLS

Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.

QUALIFICATIONS

Relevant tertiary degree/diploma (Sales/Marketing or otherwise);
At least five years’ work experience in Customer Service, preferably in the Food and Beverage Industry.
Exposure to international markets and the Botanical/Rooibos Industries will be advantageous;
Good numerical and computer skills;
Good communication and people skills;.
Outgoing personality.
Own transport.

NB! This job is now closed. You can apply for other jobs by uploading your CV.