Customer Service Manager

SUMMARY:
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Job Title: Customer Service Manager - North riding.
Salary: R40,000 to R45,000 + negotiable depending on experience.

The Opportunity

This position leads the customer support function for a local South African skincare brand. You will manage a team to protect the reputation of the skin health business. You ensure every consumer receives correct advice on their specific skin health solutions. This leadership role drives client loyalty and fuels company growth in the sector.

R40,000 to R45,000 + negotiable depending on experience.

POSITION INFO:
The Company

This business provides skincare formulations for various skin health concerns. They serve customers who seek results and transparency in their beauty products. The brand operates primarily through e-commerce platforms and retail partners in South Africa.

What You'll Be Doing

• Lead and retain a team of specialized skincare advisors.
• Train staff on skin physiology and specific product formulations.
• Set and monitor performance metrics like satisfaction scores for the team.
• Oversee customer support across WhatsApp, Instagram, and also email channels.
• Handle complex cases involving adverse reactions and product returns safely.

• Degree or Diploma in Somatology or a related field.
• Certified training in advanced skincare or cosmetic science.

• Managed a customer support team for at least three years in a business.
• Worked within the beauty industry or also within the pharmaceutical and medical industry.
• Experience handling various medical reports or specific cosmetic adverse event reports for users.
• Proven record of improving Net Promoter Scores for a business brand.
• Direct experience with e-commerce support and also with various logistics and shipping workflows.