Customer Service Coordinator/Management Assistant

Recruiter:

Lotus Recruitment

Job Ref:

LRHR-513-ENG-CCJH

Date posted:

Thursday, February 15, 2024

Location:

Johannesburg, South Africa

Salary:

Market-Related

SUMMARY:
Our client, a professional, fast paced international gas/chemical processing manufacturer is seeking to employ an organised and customer centric and service focused right hand to the Divisional Manager and provide support and direction to the technical teams.

POSITION INFO:

Our client, a professional, fast paced international gas/chemical processing manufacturer is seeking to employ an organised and customer centric and service focused right hand to the Divisional Manager and provide support and direction to the technical teams.

Please note that this role requires a well experienced candidate, ideally with a background in cylinder or gas product equipment, or coordinating service teams to priority work orders, with a valid driver’s license and proven operational management assistance experience, resident in Johannesburg.

KEY REQUIREMENTS TO MEET FOR CONSIDERATION

You will have Matric plus a diploma in administration or sales and marketing, coupled with 5-8 years experience in a fast-paced manufacturing customer service centre.
You will have a management support or strongly technical support background, ideally in the gas, cylinder or chemical processing, coupled with experience in project coordination, efficient work order processing and a proactive approach to customer service
You will have a solid understanding of regenerating inactive accounts and generating revenue from inactive customers by dedicated calls and correspondence, as well being able to coordinate travel arrangements, generate reports, ensure SLA’s are signed and correctly filed, as well as ensuring HSE is adhered to and documentation or critical correspondence is communicated to the management or teams accordingly.
Advanced Microsoft software skills and proficiency in either Syspro, Sap or Oracle is essential.
Ideally, you will have a valid driver’s license and own reliable vehicle to assist the sales team when required
A list of contactable references and a clear criminal and credit record is essential due to the level of trust of this role.

Due to the exceptionally high volumes of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.

Should you meet the criteria and wish to apply, kind forward your CV, salary package details and notice period

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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