Customer Service Consultant

Recruiter:

Greys Personnel

Job Ref:

PE001572/JL

Date posted:

Tuesday, April 14, 2026

Location:

Cape Town, South Africa

Salary:

R15000+ depending on experience

SUMMARY:
Customer Service Consultant
Location: Belville, Cape Town

POSITION INFO:

Job Purpose

The Customer Service Consultant is responsible for delivering professional, efficient, and high-quality customer support across multiple communication channels. The role focuses on resolving customer queries, managing support tickets, and ensuring excellent service delivery in line with company standards and service level agreements (SLAs).

Key Responsibilities

Provide professional support to both internal and external customers in line with established SLAs.
Assist and educate customers on company procedures, including various billing models.
Handle monthly account and e-wallet queries via telephone, WhatsApp, and the ticketing system.
Log, assign, track, escalate, and resolve customer support tickets effectively.
Build and maintain strong customer relationships through excellent service delivery.
Collaborate with team members to ensure consistent and high-quality customer support.
Perform administrative duties including:
- Following up on failed communications
- Updating customer profiles
- Compiling reports
Distribute bulk email and SMS communications to customers.

Minimum Requirements

Grade 12 (Matric).
Minimum of 2 years’ experience in a call centre or customer support environment.
Computer literacy (MS Office and Internet).
Own reliable transport.
Preferably residing in the Northern Suburbs.

Skills & Competencies

Strong administrative and organisational skills.
Excellent problem-solving ability.
Effective time management skills.
Professional communication and formal business writing skills.
Ability to remain calm and composed under pressure.
Proactive mindset with the ability to prevent escalations.
Customer-focused with a positive attitude and passion for service delivery.

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Customer Service Consultant

Job Purpose

Key Responsibilities

Minimum Requirements

Skills & Competencies

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