Customer Service Centre Agent

 

Recruiter:

Telebest

Job Ref:

2242105238

Date posted:

Saturday, October 8, 2022

Location:

Cape Town, South Africa


SUMMARY:
-

JOB DESCRIPTION:

 

Our client has an opportunity available for a Customer Service Centre Agent.

Requirements:

 

  • Matric – essential
  • 3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.
  • Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of function – essential.
  • Technical proficiency and an understanding of the products and services.

 

Responsibilities:

 

 

  • Support customer interactions across various channels.
  • Remain knowledgeable of performance requirements, brands, products, programmes and process documentation.
  • Ensure necessary systems are updated accordingly.
  • Provide accurate, valid, and complete information to customers.
  • Ensure all Service Level Agreements are adhered to.
  • Take the necessary steps to drive up customer retention.
  • Proactively seek ways to continuously improve the customer experience.
  • Identify and escalate potential system and process improvements.

 

 

 

 

 

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