Customer Service Centre Agent

 

Recruiter:

Telebest

Job Ref:

2242105238

Date posted:

Saturday, October 8, 2022

Location:

Cape Town, South Africa


SUMMARY:
-

JOB DESCRIPTION:

 

Our client has an opportunity available for a Customer Service Centre Agent.

Requirements:

 

  • Matric – essential
  • 3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.
  • Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of function – essential.
  • Technical proficiency and an understanding of the products and services.

 

Responsibilities:

 

 

  • Support customer interactions across various channels.
  • Remain knowledgeable of performance requirements, brands, products, programmes and process documentation.
  • Ensure necessary systems are updated accordingly.
  • Provide accurate, valid, and complete information to customers.
  • Ensure all Service Level Agreements are adhered to.
  • Take the necessary steps to drive up customer retention.
  • Proactively seek ways to continuously improve the customer experience.
  • Identify and escalate potential system and process improvements.

 

 

 

 

 

Similar jobs you might be interested in:

Customer Service Agent
Location: Cape Town
Salary:
JOB PURPOSETo provide administrative functions and to resolve queries and complaints on first contact within the Clients Relationship Management environment
2 days ago


Executive (Customer Service and Projects)
Location: Cape Town
Salary:
As the Executive (customer service & Projects), you will oversee the customer support and software project delivery teams. This role combines high-level leadership with hands-on execution, ensuring successful project implementation and exceptional service across key client accounts. You will play a vital role in aligning client expectations with internal delivery capabilities while driving ope...
3 days ago


Service Manager (Customer Centric) - Cape Town North
Location: Cape Town
Salary: Monthly
Our client is seeking an experienced service Manager in Cape Town. This role will not have any warehousing responsibilities, but it will also involve a client-facing role.
28 days ago


Customer Service Administrator
Location: Cape Town
Salary:
31 days ago


Customer Service Representative
Location: Cape Town
Salary:
Our client in the agricultural sector is seeking a customer service Representative to join their team in Cape Town.
3 days ago


Customer Service Agent US hours-Cape Town - BPO
Location: Cape Town
Salary:
49 days ago


Customer Service Agent
Location: Cape Town
Salary:
49 days ago


UK Customer Service Consultant
Location: Stellenbosch
Salary:
Our client is a leading provider of tailored cycling insurance, offering riders customizable coverage for accessories, racing events, and extra wheelsets. They collaborate with top industry names such as Strava, GCN, Hubtiger, and Project 529, as well as major UK bicycle chains.As a customer service Consultant, you’ll be the first point of contact, ensuring every customer receives top-tier s...
52 days ago


DashBPO | Customer Service Agent | Patient Follow-Up & Appointment Scheduling | US Hours | Cape Town
Location: Cape Town
Salary:
55 days ago


Customer Service Assistant
Location: Cape Town
Salary:
66 days ago


Create a free job alert for Customer Service Centre Agent in Cape Town

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions

 

Jobseekers

Register your CV Search jobs CV writing

Recruiter

Advertise jobs Search the CV database

General

Disclaimer Terms and conditions Privacy policy Cookie policy POPIA manual Unsubscribe

© Copyright 2025 Job Placements. All Rights Reserved.