Customer Service Attendant (x2 Disabled)

Recruiter:

MECS Africa

Job Ref:

JHB009649/EM

Date posted:

Friday, July 8, 2022

Location:

Johannesburg, South Africa

Salary:

Monthly

SUMMARY:
One of the leading engineering company within transportation industry is currently looking to hire a Customer Service Attendant (x2 Disabled) with the following skills and experience:

JOB DESCRIPTION:

Purpose:

To operate the day-to-day activities of the work station and resources so that our safety, quality, and performance targets are achieved.
To ensure customer safety at a station.
To follow standards and practices at the station level.
To ensure seamless travel for our customers that is safe, reliable, comfortable, and friendly.

Specific Responsibilities:

Serves as first point of contact with customers;
Selling tickets to customers during revenue service;
Cash handling;
Information & Customer handling (verify validity of tickets; forward complaints to CSO);
Follow, in a strict adherence, the safety rules and procedures;
Restart, control and monitor equipment and systems according to the operation procedures;
Inspect the station to make sure that all is in order (Lighting, Tickets Vending Machine, lifts, escalators);
Ensure that the outsourced station cleaning services comply with their duties;
Handle incidents and emergencies;
Report to the OCC Manager, incidents, or activities likely to affect passenger flow;
Any other duties as assigned.

Experience & Qualifications:

Grade 12 with maths and or accounting;
At least 2 years’ customer service experience.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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