Customer Service Assistant (No Experience)

SUMMARY:
MJZ Direct Marketing (Pty) Ltd is a face-to-face sales and marketing agency based in Port Elizabeth, South Africa. The company primarily hires entry-level staff, focusing on providing sales training and growth paths that aim to help ambitious individuals establish their own independent direct marketing branches.

POSITION INFO:

Responsibilities:

• Assist customers with inquiries via phone, email, and chat, providing prompt and courteous responses.

• Support the customer service team in resolving customer issues and complaints.

• Maintain and update customer records accurately in the company database.

• Help prepare and distribute customer service reports and documentation.

• Assist in the coordination and execution of customer service initiatives and projects.

• Provide administrative support to the customer service team as needed.

• Collaborate with other departments to ensure a seamless customer experience.

• Stay informed about company products, services, and policies to provide accurate information to customers.

Qualifications:

• Passed Matric/NQFLV4.

• SA ID / Work permit.

• Located based in Port Elizabeth or Uitenhage .

• Previous experience in a customer service.

• Strong communication skills, both verbal and written.

• Excellent organizational skills and attention to detail.

• Ability to multitask and manage time effectively.

• Ability to work well in a team-oriented environment.

• Positive attitude and a commitment to providing excellent customer service.

Benefits:

• Competitive salary package.

• Opportunities for career growth and managing a company.

• A collaborative and supportive work environment.

• Comprehensive training programs.

Conclusion:

If you are enthusiastic about customer service and enjoy working in a team-oriented environment, we invite you to join MJZ Direct Marketing as a Customer Service Assistant. Be a part of our mission to deliver outstanding customer experiences and support our continued growth and success.