Customer Service Agent US hours- CPT- Medical Experience

SUMMARY:
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POSITION INFO:

Job Summary:

This position is responsible for maintaining visual observation and verbally redirecting patient.
over digital 2-way audio/visual device that is in patient room. Responsibilities include verbally.
redirecting the patient from engaging in at-risk behaviors and summoning the nursing staff if
the patient requires assistance.

Responsibilities:

• Demonstrates understanding and proficiency of the use of various
Applications.

• Ensures excellent customer service to patients including excellent communication,
treating them in a caring manner, being timely regarding treatment and being
professional in their care.

• Maintains visual observation of patients at all times.

• Verbally redirects patient over digital 2-way audio/visual device that is in patient room.
• Immediately requests the nursing staff if the patient requires assistance.

• Demonstrates the knowledge and skill necessary to provide the appropriate care to
patient population based on the patient’s individualized treatment plan as delegated.
by the RN.

• Participates in hand-off of pertinent information/behavior about assigned patients
upon completion of shift assignment.

• Provides patients with explanations as necessary but does not counsel or provide
medical opinions.

• Demonstrates behaviors in line with Service Excellence: delivering outstanding and
personalized service, anticipating the needs of customers, and addressing their
concerns promptly and effectively.

• Seeks help or advice as soon as possible when a patient appears to pose a threat to
themselves or others.

• Maintains patient integrity and follows organizations guidelines on Protected Health
Information (PHI)

• Participates in collaborative identification and reporting of patient safety issues.

• Demonstrates safe work practices and attitudes, follows safety rules, works to prevent
unsafe conditions and behaviors and participate in organizational and department.
safety programs.

• Communicates pertinent patient information to appropriate person(s). Accurately
relays information regarding patient needs to patient care team in a timely manner.

• Follows up with nurse throughout the shift regarding the status of all delegated tasks.

• Documents appropriately and timely in system. All documentation is complete and
accurate.

• Maintains an environment of safety for patients, self and others and supports patient
safety initiatives as demonstrated by following positive patient identification.
procedures, performing hand hygiene per policy.

Knowledge/Skills/and Abilities Requirements:

• Capable of continuous monitoring of up to 16 patients on one screen at one time and
remaining alert at all times while on duty

• Possession of critical thinking abilities, coupled with strong customer service skills and
a customer-centric disposition.

• Ability to communicate effectively with patients using a microphone and headset in a
professional manner

• Ability to communicate with hospital staff and respond quickly to patient behavioral
changes

• Ability to use discretion and courtesy when working with patients, visitors, and staff.

• Basic computer operation skills

• Basic Microsoft windows experience

• Efficiency in multitasking

• Ability to prioritize simultaneous situations requiring interventions.

If you meet the above requirements, then do not hesitate and apply now.

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