Customer Service Agent

Recruiter:

O'Brien Recruitment

Job Ref:

2692044461

Date posted:

Saturday, September 14, 2024

Location:

Brackenfell, South Africa

SUMMARY:
-

POSITION INFO:

Are you passionate about delivering exceptional customer service and looking for an exciting opportunity to make an impact? Our client is seeking experienced Customer Service Agents to join their dynamic team based in Brackenfell.

Responsibilities:

Handle customer interactions across multiple channels, including voice, email, and live chat
Resolve customer queries efficiently while maintaining a high level of professionalism
Ensure first contact resolution by troubleshooting issues and providing accurate information
Update internal systems and escalate issues where necessary
Drive customer satisfaction by delivering a positive and helpful service experience
Meet service level agreements and performance targets

Key Requirements:

Minimum of 3 years of experience in a customer service role, with a proven track record of success
Prior experience as a 2IC (Second-in-Command) or Team Leader is highly desirable
Matric qualification (Grade 12) is essential
Strong communication skills, both verbal and written
Proficiency in Microsoft O365 and the ability to navigate various systems effectively
Problem-solving abilities with attention to detail and a customer-first attitude
Ability to work under pressure in a fast-paced environment
Must be comfortable working shifts, Monday to Sunday between 08:00 and 20:00

Preferred Attributes:

Experience in roles dealing with escalations and complex issues
Ambitious, articulate, and a team player with a passion for customer service

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