Customer Service Agent – Credit Card Support (3-months contract)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

914184999

Date posted:

Friday, November 1, 2024

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Are you passionate about delivering exceptional customer service in the banking industry? We’re looking for an experienced Customer Service Agent to join our team, focusing on credit card-related queries on a 3-month contract.

Key Responsibilities:

Handle incoming queries related to credit card services, transactions, and account details.
Provide clear, accurate, and timely assistance to customers, ensuring their needs are met.
Identify and resolve customer concerns effectively, maintaining high satisfaction levels.
Follow banking protocols and compliance standards for a secure and trustworthy service experience.
Accurately document all customer interactions in the system, maintaining thorough and up-to-date records.

Requirements:

Minimum of 1 year experience in a customer service role within the banking industry, specifically dealing with credit card queries.
Must have BCOM degree (finance, Investment, Economics)
Clear ITC (no adverse credit history).
Strong communication skills and an ability to resolve issues efficiently.
High attention to detail and strong problem-solving skills.

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