Customer Service Agent – Acquisitions (JHB Gauteng)

Recruiter:

Career Circuit

Job Ref:

Customer Service Age..

Date posted:

Friday, March 11, 2022

Location:

Johannesburg, South Africa

Salary:

Market Related

SUMMARY:
Customer Service Agent – Acquisitions (JHB Gauteng)

JOB DESCRIPTION:

Minimum Requirements:

vMinimum Matric qualification.

vPrevious Call Centre experience in a Sales Environment is essential.

vRE 5 & 120 FAIS credits is a requirement.

vMS Office knowledge (Basic or Intermediate Excel).

Responsibilities:

ØThe Acquisitions agent is responsible for sales and lead conversion targets.

ØMarketing of the company product to both existing and new customers.

ØScheduling fitments of company units.

ØFollow up on outstanding leads and/or queries.

ØHandle inbound and make outbound calls according to campaigns.

ØDemonstrate excellent knowledge of product, service offerings and systems.

ØNegotiate and make relevant product and service adjustments in line with customer needs, product pricing and company sales strategy.

ØDealing with customer queries and complaints in a competent, efficient and professional manner, in accordance to company quality standards and values.

ØSelling of value added services.

ØProvide constant feedback to intermediaries, management and other departments regarding status of leads.

ØEnsure quality benchmarks are achieved.

ØManage time and workloads to ensure that deadlines and targets are met.

ØAlign own behaviour with company culture and values.

ØEnsure achievement of own performance requirements.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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